Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.
OVERVIEW
The ultimate in Zero Clearance Direct Vent Fireplaces for new home construction or renovation, and your best choice for installation anywhere throughout your home.
Kingsman fireplaces are among the safest and best designed on the market. This 36-inch gas-burning fireplace is made from top-of-the-line materials and comes complete with a dual burner, wall switch, 4/7" sloped top flute, tempered glass and louvered framing. It also comes standard with a completely sealed combustion unit and painted stove with the very best quality silicone paint.
Available in natural gas and liquid propane, Kingsman quality fireplaces let you enjoy the wonder of glowing embers and dancing flames and up to 85% maximum efficiency. Create an elegant and warm focal point in your home. Kingsman fireplaces have fully sealed combustion chambers with no pollution spillage to depreciate the indoor air quality of your home.
Kingsman Zero Clearance Direct Vent Fireplaces are available in 36" HBZDV3624, 36" HBZDV3628, 42" HBZDV4224, 42" HBZDV4228, 47" HBZDV4736 models.
Choose from a variety of decorative options to create your own distinctive appearance and be assured of complete safety, comfort and long-lasting value. Select from a millivolt or intermittent pilot ignition system. The millivolt valve system does not use electricity but has a standing pilot which allows operation during a power failure with hi-low heat and flame adjustment. The intermittent pilot ignition is electronic and uses an electrode to ignite the pilot. The IPI system ensures the pilot flame extends over the burner for immediate ignition and it conserves energy when the appliance is not in operation.
STANDARD FEATURES
Size: 36 inches
Vent type: direct vent
Safety Screen Barrier
Fully sealed combustion chamber
Fuel Type: Natural Gas, Propane Gas
Efficiency Rating: 51% NG / 46% LP
Dual burner with Realistic Flame Pattern
Tempered glass-front radiates heat to the room
Able to be configured as a clean face or louvered model
Standing pilot valve system ensures ready operation during power outages
Millivolt or IPI valve system allows operation during a power failure with Hi/low heat and flame adjustment
A flame sensor that constantly monitors the pilot flame and provides 100% gas shut off if pilot is not sensed
*Venting Requirements:This unit requires a venting pipe with an inner diameter of 4 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit.
Designed to add a realistic appearance to the firebox interior
Durable cast refractory construction
Installation hardware included
Provides the look of a herringbone style brick pattern
Designed specifically for HB3624/HB3628 series fireplaces
Porcelain Reflective Panel Liner (HB36PL)
3 Piece Item
Color: Reflective Black
Amplifies the flame presentation via reflective qualities
Durable porcelain coated steel finish
Installation hardware included
Sleek modern appearance compliments fire glass installations
Designed specifically for HB3624/3628 series fireplaces
Click to see Fan Kit
Fan Kit
Speed Temperature Sensing Fan Kit (Z36FK)
Squirrel cage blower design for quiet and powerful operation
Thermal switch for automatic on/off operation
Variable speed control with built in all off setting
Designed to fit Kingsman fireplaces
Click to see Black Surround (For Louvered Units only)
Black Surround
Black Surround (HB36SBL)
Color Options: Black
Wide perimeter black surround with grill kit
Louvers available in multiple finishes
Designed to be used with the HBZDV3624/3628
Surround measures 41 1/8" Wide by 35 1/2" High
Louvers allow heat to radiate readily into the room
Surround and louvers packaged together for a no hassle installation
Click to see Log Bits Kit
Log Bits Kit
Four Piece Log Bits Kit (VLBIT4)
Designed to bolster the look of existing Kingsman log sets
Includes four large log chunks
Easy to install and arrange as desired
Six Piece Log Bits Kit (VLBIT6)
Designed to bolster the look of existing Kingsman log sets
Includes six large log chunks
Easy to install and arrange as desired
Click to see Thermostat
Thermostat
Wall Mount Thermostat- For Millivolt Units (Z2MT)
Simple on/off millivolt thermostat design
Easy to use digital control
Allows convenient operation of gas appliances
Simple to wire to existing millivolt systems
Programmable Digital Wall Mount Thermostat- For Millivolt Units (Z80PT)
Schedule programmable for desired operation
Works with Kingsman millivolt appliances
Easy to read digital LCD display
Click to see Remote Control
Remote Control
On/Off Remote Control for Millivolt/IPI Units (GFRC)
Simple on/off operation for millivolt appliances
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Thermostat Remote Control Millivolt/IPI Units (GTRC, EGTRC)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Thermostat On/Off modulating for Natural Gas/Propane Millivolt/IPI Units (GTMRCN, GTMRCP, EGTMRCN, EGTMRCP)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Includes high/low modulating motor for natural gas and propane gas fireplaces
Thermostat On/Off modulating and fan control for Natural Gas/Propane Millivolt/IPI Units (GTFRCN, GTFRCP, EGTFRCN, EGTFRCP)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Includes high/low modulating motor for natural and propane gas fireplaces
Allows for control of optional fan operation
Click to see venting products
venting
DuraVent Sloped Flue Stove Pipe Adapter - ZDVDFA
The Dura-vent fireplace adapter is just the thing you would like to keep the fireplace residue from infiltrating your house. With this vent, fresher air is produced throughout the house.
Horizontal Chimney Vent Termination Starter Kit
Round and Square Horizontal Chimney Vent Termination Starter Kit will provide you with the secure and efficient ventilation you need to stay your fireplace functioning well. This vent termination starter kit is 36/60 inches long, and it comes with a wall thimble, all the screws, and a mill pac.
Flex Chimney Vent Kit - 4" Inner Diameter
Flex ventilation material adapts to tight spaces and corners and allows you more freedom with the placement of your stove. 5 / 8 / 20 Foot Length. Spring, Screws, Mill Pac Included. Primarily used as an extension for venting systems.
4/7 Horizontal Vent Termination - FDVHT, FDVHSQ
Round/Square Vent Horizontal Termination for 4x7-Inch Venting provides a premium installation component for use with your fireplace.
Universal Safety Cage for Horizontal Termination - FDVHSCU
Universal Safety Cage. Designed for Horizontal Termination. Use with Horizontal Vent Starter Kit.
Horizontal Stucco Shield - FDVHSS
It's designed to protect the stucco siding from heat. Its product adding a direct vent stove to your home, consider the protection necessary for using it safely.
Chimney Vent Snorkel Termination for 4x7-Inch Venting provides a premium installation component to be used with your fireplace. With a variety of styles and high-quality materials. If a vertical rise is necessary on the exterior side of the building.
Convertible Between 15' & 40' Vertical Vent Termination - FDVVT40
It's convertible between 15' and 40' vertical. The convertible function allows for better flexibility and use. Must watch out to follow the proper steps and double-check that the proper parts and accessories are being used.
Vertical Chimney Vent Termination - Z47VT
Direction: Vertical Type: Vent Termination Fireplace type: Zero Clearance direct vent gas
Attic Insulation Shield - ZDVAIS
This shield will protect your attic and roof from the heat that escapes through the chimney. The shield offers 12" and 24" of insulation designed to surround your chimney.
Vertical Chimney Vent Offset Support - ZDVVOS
It'll support your chimney through inclement weather, including heavy rain, snow accumulation, and wind, also as natural wear from gravity over time. The support has been tested for durability and function.
Vertical Chimney Vent Firestop Spacer - ZDVFS
Chimney Vent Firestop Spacer is created out of rugged metal that will not deteriorate within the short term, and it'll make sure that your chimney vent is held at a correct length from any flammable surface nearby, such as the wall.
Chimney Vent Roof Support - ZDVRS
Chimney Vent Roof Support will help your chimney function well through various circumstances: heavy wind, storms with heavy rain, hail, and snow accumulation just to call some.
Wall Thimble for Horizontal Venting - ZDVWT
Horizontal Chimney Vent Wall Thimble for 4x7-Inch Venting provides a premium installation component to be used with your fireplace. This Vent Wall Thimble is durably constructed and tested rigorously to protect your wall and inner material from the hot surface of the ventilation piping.
Heat Deflector Siding Shield - ZDVSS
Siding Heat-Shield for Horizontal Round Chimney Termination will protect your siding from the chance of combustion to the heat. Protect combustible siding from combustion and charring. Made with careful metallic composition for heat tolerance.
Large Return Siding Shield - ZDVSSLR
Siding Heat-Shield for Horizontal Round/Square Chimney Termination will protect your siding from the chance of combustion to the heat.
Roof Flashing with Storm Collar - ZDVAAF, ZDVAF2, ZDVAF3
This storm collar measures 7" in inner diameter. This product has the capability of sealing the vent lengths that protrude from a sloped roof. And also, vertical installations are needed with this product and can be purchased separately.
7" Storm Collar - ZDV7SC
7-Inch Vertical Venting Storm Collar for 4x7-Inch Vertical Venting provides a premium installation component to be used together with your fireplace. This storm collar measures 7 inches in diameter.
3-Feet Insulation Sleeve for Low Enclosures - MDV38IS
If you have a multi-sided direct vent fireplace, you'll need an MDV38IS Insulation Sleeve. This insulation sleeve measures 3 feet and is for low enclosures.
The chimney vent is just the thing to stay your belongings free of dirt. This chimney vent is provided with a flex connector that measures 4 or 7 inches in diameter.
Flex Clamp - 4" & 7" Diameter - ZDV4FCL, ZDV7FCL
Flex Clamp provides a premium installation component to be used with your fireplace. This clamp is 4 or 7 inches in diameter.
4" Standoff Spring Spacer - ZDV4SS
Spring standoff spacer is simply the part needed for your chimney vent. This spring spacer measures 4 inches in diameter and has the potential of withstanding years of use. This spacer also will keep its polishing color.
Safety Cage for Snorkel Termination - Z57STSC
Safety Cage for Snorkel Termination for 4"/7" Venting Systems is a wonderful choice. Prevents contact with hot snorkel terminations.
Galvanized Chimney Vent Pipe for Vertical Installations - Z47GP36
This particular model is used for vertical installations. The galvanization of this model makes it not only easy to keep clean, but also sturdy enough to withstand years of use.
Dura-Vent Stove Adapter - ZDVDKA
Dura-vent stove adapter is used specifically with direct vent stoves and allows the ventilation to exceed expectations when comparing them to other vents.
Dura-Vent Hard Pipe Adapter - ZDVDIA
Pipe adapter for connecting 4 x 6 5/8" Duravent to 5"/8" Kingsman pipe. Can be used to convert Kingsman appliances
Flex Pipe Adapter Kit for Power Vent Applications - Z47PVA
Designed to adapt hard pipe to flex in power vent applications. Compatible with 4"/7" venting and power vents. Requires a one-foot section of 5"/8" venting to complete transition
Wall Thimble for Power Vent - PVH58WT
Compatible with 5"/8" venting and power vents. Product Type Options: Transition. Components, Adaptors, Termination Components. Designed to facilitate safe passage of vent pipes through combustible walls.
Horizontal Power Vent Starter Kit - PVH58
Complete with termination and wall thimble, it completes the installation of your fireplace so that you'll enjoy the time. Includes power vent termination, wall thimble, 20 ft. harness, and mill pack
Power Vent Control Module for Millivolt Models - PVC58MV
Designed specifically for these linear gas fireplaces, this power vent control module helps the fireplace operate smoothly. When all parts are installed correctly.
Power Vent Control Module for IPI Models - PVC58IPI
Required for proper power vent operation. Ensures safe operation of power vent-equipped appliances. Synchronizes the PVH58 power vent kit with Kingsman IPI fireplaces.
20 Foot Harness Extension - PVH20H
Main wiring harness assembly, Measures 20 feet. Part of the Zero-Clearance direct vent linear gas fireplace with Millivolt control collection. For use with PVH58 Power Vent Starter Kit
Yes, shipping is free all over the United States on all items over $299.
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at urbansupply.info@gmail.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
Urban Supply Inc guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with Urbansupply.info@gmail.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
