Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.
OVERVIEW
Make the most of the best view in the house with our line of Zero Clearance Direct Vent See-Through Gas Fireplaces. Ideally suited for new construction or renovations anywhere in your home.
This Kingsman Clean View Direct Vent See-Through Gas Fireplace, with its low profile double-sided chassis, is right for installation into either structural or partition walls, depending on your needs. This fireplace could be a see-through fireplace, allowing it to be the main focus of over one room of your home, and is in a position to utilize either a highly detailed 8-piece traditional log set or a more modern glass media set. it's a standing pilot light feature that ensures continued operation during power outages and is in a position to be matched to a full line of wall switches or remote controls. Kingsman also includes safety barrier screen with the fireplace to make sure your peace of mind and to allow you to enjoy your fireplace in comfort.
Kingsman quality fireplaces allow you to enjoy the wonder of glowing embers and dancing flames and up to 85% maximum efficiency. Create an elegant and warm focal point in your home. Kingsman fireplaces have fully sealed combustion chambers with no pollution spillage to depreciate the indoor air quality of your home.
This fireplace are often customized in a variety of ways. additionally, to fuel type, this unit are often purchased with a remote-ready millivolt ignition or an intermittent pilot ignition (IPI). This fireplace also can be purchased with a variety of interior liner options to further customize your appliance.
STANDARD FEATURES
Color: Black
Size: 34 Inch
Vent Type: Direct Vent
Dedicated Clean View appliance
Fireplace Type: See-Thru Fireplace
Fuel Type: Natural Gas, Propane Gas
ANSI/CSA listed for both USA and Canada
Heater rated with ceramic glass as standard
Specific Use Options: Mobile Home Approved / Bedroom Approved
Able to be equipped with a full line of remotes and wall switches
Includes safety barrier screens to prevent accidental contact with hot glass
Able to utilize either a detailed 8 piece log set or contemporary glass media
Reliable standing pilot valve system operates readily during power outages
Double sided chassis is ideal for installation into both structural and partition walls
Millivolt or IPI valve system allows operation during a power failure with Hi/Low heat and flame adjustment
*Venting Requirements: This unit requires venting pipe with an inner diameter of 5 Inches. Please see the Venting Components section on this page if available for venting pipe that must be used with this unit.
Accessory component for MCVP42 and MCVST42 series fireplaces
*Note: Not for Use with Propane Appliance.
Click to see Log Set (Required to Complete)
Log Set
Eight Piece Oak Log Set (M42LOG4)
Intricate eight piece log set with oak details
Designed to complete the MCVP42 and MCVST42 series fireplaces
Can be paired with decorative M42LG log grate for added realism
*Note: Not for Use with Propane Appliance.
Six Piece Driftwood Log Set (M42LOG3)
Highly detailed six piece log set mimics the look of real driftwood
Designed to be paired with decorative glass media
Completes the MCVP42 and MCVST42 series fireplaces
Click to see Glass Tray (Required to Complete)
Glass Tray
Glass Tray (MST42GT)
Color: Black
Required for glass media use in the MCVST42/MCVST42H series fireplaces
Acts as both a glass platform and diffuser for a pleasing flame presentation
Requires 20 pounds of glass media for full coverage
Can be used with multiple colors of 1/2" glass media
Click to see Glass Media (Required for Glass Tray)
Glass Media
Glass Media (Z5GC)
Color: Bronze
Type: Glass Media
High luster tempered finish
Contains 5 pounds of 1/2" bronze glass media
Designed for use in contemporary fireplaces configured with glass media trays
For use with Fireplaces and Stoves
*Note: Maximum Amount of Glass: 5lbs for Burner, and 20lbs for Tray.
Click to see Assorted Cannonball
Assorted Cannonball
Assorted Cannonball (RBCB1)
Color: Various Colors
Unique design alternative to glass media
Design for Kingsman fireplaces and stoves
Can be used with glass media accents
Click to see Conversion Kit
Conversion Kit
Conversion Kit to Propane Millivolt (42MST-CKLPH)
For Millivolt Units only
Natural gas to propane
Complete with conversion instructions
For use with MCVST42H Direct Vent Zero Clearance Gas Fireplace
Includes all necessary gas valve and pilot assembly conversion components
Conversion Kit to Natural Gas Millivolt (42MST-CKNGH)
For Millivolt Units only
Propane to natural gas
Complete with conversion instructions
For use with MCVST42H Direct Vent Zero Clearance Gas Fireplace
Includes all necessary gas valve and pilot assembly conversion components
Conversion Kit to Propane IPI (42MST-CKLPHI)
For IPI Units only
Natural gas to propane
Complete with conversion instructions
For use with MCVST42H Direct Vent Zero Clearance Gas Fireplace
Includes all necessary gas valve and pilot assembly conversion components
Conversion Kit to Natural Gas IPI (42MST-CKNGHI)
For IPI Units only
Propane to natural gas
Complete with conversion instructions
For use with MCVST42H Direct Vent Zero Clearance Gas Fireplace
Includes all necessary gas valve and pilot assembly conversion components
Click to see Accent Lighting (For Use with Glass Tray)
Accent Lighting
Universal Light Kit - Two Lamps (ULK3)
Dual halogen lamps accent glass media installations
Works with MCVP42 and MCVST42 series fireplaces
Backlight affect adds a unique touch to glass equipped fireplaces
Can be used to illuminate the fireplace when not in use
Click to see Surround
Surround
Hearth Mount 4” Wide Surround (ZCV42S1BL)
Color: Black
Wide hearth mount style surround with safety screen
Measures 44 5/8" wide by 38 1/8" high
Designed to surround the fireplace when positioned at ground or hearth level
Designed for ZCV42, ZCV42H, MCVST42, and ZVFCV42 series fireplaces
Picture Frame 4” Wide Surround (ZCV42S1PFBL)
Color: Black
Wide picture frame style surround with safety screen
Measures 44 5/8" wide by 40 1/8" high
Designed to frame the fireplace opening and transition to the surrounding wall
Designed for ZCV42, ZCV42H, MCVST42, and ZVFCV42 series fireplaces
Picture Frame 1 5/8" Wide Surround (ZCV42S2PFBL)
Color: Black
Slim picture frame style surround with safety screen
Measures 40 1/8" wide by 35 5/8" high
Designed to frame the fireplace opening and transition to the surrounding wall
Designed for ZCV42, ZCV42H, MCVST42, and ZVFCV42 series fireplaces
Click to see Tile Lip Kit
Tile Lip Kit
Tile Lip Kit (ZCV-TLK)
Color: Black
Type: Tile Lip Kit
Provides a finished edge for tile, brick, or stone against fireplace edges
Recommended for installations without surrounds
Fits Kingsman fireplaces only
Click to see Liner Kit
Liner Kit
2 Piece Traditional Refractory Brick Liner Kit (MST42RLT)
Color: Brown
Designed to add a realistic appearance to the firebox interior
Durable cast refractory construction
Installation hardware included
Mimics the look of traditional running courses of brick
2 Piece Porcelain Liner Kit (MST42PL)
Color: Reflective Black
Amplifies the flame presentation via reflective qualities
Durable porcelain-coated steel finish
Installation hardware included
Sleek modern appearance compliments fire glass installations
Designed specifically for MCVST42 and MCVST42H series fireplaces
Click to see Fan Kit
Fan Kit
Speed Temperature Sensing Fan Kit (Z46FK)
Squirrel cage blower design for quiet and powerful operation
Thermal switch for automatic on/off operation
Variable speed control with built-in all off setting
Designed to fit Kingsman fireplaces
Click to see Log Bits Kit
Log Bits Kit
Four Piece Log Bits Kit (VLBIT4)
Designed to bolster the look of existing Kingsman log sets
Includes four large log chunks
Easy to install and arrange as desired
Six Piece Log Bits Kit (VLBIT6)
Designed to bolster the look of existing Kingsman log sets
Includes six large log chunks
Easy to install and arrange as desired
Click to see Thermostat
Thermostat
Wall Mount Thermostat- For Millivolt Units (Z2MT)
Simple on/off millivolt thermostat design
Easy to use digital control
Allows convenient operation of gas appliances
Simple to wire to existing millivolt systems
Programmable Digital Wall Mount Thermostat- For Millivolt Units (Z80PT)
Schedule programmable for desired operation
Works with Kingsman millivolt appliances
Easy to read digital LCD display
Click to see Remote Control
Remote Control
On/Off Remote Control for Millivolt/IPI Units (GFRC)
Simple on/off operation for millivolt appliances
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Thermostat Remote Control Millivolt/IPI Units (GTRC, EGTRC)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Thermostat On/Off modulating for Natural Gas/Propane Millivolt/IPI Units (GTMRCN, GTMRCP, EGTMRCN, EGTMRCP)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Includes high/low modulating motor for natural gas and propane gas fireplaces
Thermostat On/Off modulating and fan control for Natural Gas/Propane Millivolt/IPI Units (GTFRCN, GTFRCP, EGTFRCN, EGTFRCP)
On/off operation with modulating thermostat control
Allows for the operation of the appliance without manual control
Included receiver easily mounts within the appliance chassis
Reliable RF transmitter operation
Includes high/low modulating motor for natural and propane gas fireplaces
Allows for control of optional fan operation
Click to see venting products
venting
Horizontal Vent Starter Kit for 5x8-Inch Venting - Z58HSK5
When your chimney twists and turns, the Horizontal Flex Vent Chimney Pipe Starter Kit can help the smoke navigate its way out of the house. Includes 5 ft. of flex pipe, termination, and wall thimble
45-Degree DirectVent Pro Elbow - 58DVA-E45
Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 45°. Finish: Galvanized & Black.
90-Degree DirectVent Pro Elbow - 58DVA-E90
Use to offset obstructions as needed. Fully unitized, twist-lock construction. Elbows swivel, allowing the lock to remain fully engaged while aligning to the desired direction. The angle will remain fixed at 90°. Finish: Galvanized & Black.
5"x8" DirectVent Pro Pipe Length
Features a fully unitized twist-lock construction in both 4” x 6 5⁄8” and 5” x 8” vent sizes. Use of sealant is optional unless specified by the appliance manufacturer. Finish: Galvanized & Black.
5"x8" DirectVent Pro Pipe Extension
Use to add length to a straight length of DirectVent Pro. 8 ½” pipe adds 3”- 7” of length, 16” pipe adds 3”- 14 ½” of length when used with rigid sections of pipe. Direct vent lengths feature a fully unitized, twist-lock construction. Available in black or galvalume exterior.
5"x8" DirectVent Pro Adjustable Pipe
Use of sealant is optional unless specified by the appliance manufacturer. Available in black or galvalume exterior.
DirectVent Pro Wall Strap - 58DVA-WS
Use to support vent pipe. Provides 1” clearance. Recommend installing Wall Straps at 4-foot intervals on vertical runs.
DirectVent Pro Ceiling Firestop - 58DVA-FS
Required for multi-story vertical installations on the second floor and any subsequent floors.
DirectVent Pro Attic Insulation Shield - 58DVA-IS
Required for installations that pass through an attic to prevent insulation and debris from accumulating near the vent. Provides 1” clearance to combustibles.
DirectVent Pro Adjustable Roof Flashing - 58DVA-F6
Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on pitch of the roof. For pitches of 0/12 - 6/12. Storm Collar required. Made of galvalume.
DirectVent Pro Steep Roof Flashing - 58DVA-F12
Use to weatherproof the penetration of vent pipe through the roof. Storm Collar required. Made of galvalume.
DirectVent Pro Dead Soft Aluminum Flashings - 58DVA-F6DS
Available in sizes 4”x 6 5⁄8” and 5”x 8”, in 0/12-6/12 (shown) and 7/12-12/12 styles. Made of malleable dead soft aluminum. Use with metal or tile roofs.
DirectVent Pro Storm Collar - 58DVA-SC
Use to maintain a weather tight resistant seal between the pipe and the flashing.
DirectVent Pro High-Wind Termination Cap - 58DVA-VCH
Available in aluminum. Use for vertical terminations only. For vertical terminations only. Provides improved performance in high wind conditions.
DirectVent Pro Low-Profile Termination Cap - 58DVA-VC
Available in aluminum and stainless steel (S). Use for vertical terminations only. Check the appliance manufacturer’s instructions to determine which caps are approved for use with their appliance.
DirectVent Pro Wall Thimble - 58DVA-WT
Use with Square Horizontal Cap only. Provides a complete wall-pass-through and firestop. Refer to the appliance manufacturer’s installation instructions for requirements.
DirectVent Pro Square Horizontal Termination Cap - 58DVA-HC
Use for standard and high-wind through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations. Available in aluminum, stainless steel (S), and copper (C).
5'/8'/20' Expanded Flex Kit Comes with Springs, Screws and Mill Pac
This Flex Kit is designed to be used as a part of the Horizontal Vent Starter Kit for 5/8" Chimney Collection. The kit measures 5" by 8" in diameter and measures 5', 8' and 20' long when stretched.
5"/8" Flex Connector - ZDV5FC, ZDV8FC
This chimney vent is equipped with a flex connector that measures five / eight inches in diameter.
5"/8" Flex Clamp - ZDV5FCL, ZDV8FCL
This clamp is 5 / 8 inches in diameter. Although the chimney or chimney vent isn't included during this purchase, these things are available for individual sale. Strong enough to withstand pressure
4" Standoff Spring Spacer - ZDV4SS
Spring standoff spacer is simply the part needed for your chimney vent. This spring spacer measures 4 inches in diameter and has the potential of withstanding years of use. This spacer also will keep its polishing color.
5/8" Horizontal Round Vent Termination - Z58HT
This Round Horizontal Chimney Pipe Vent Termination provides a circle termination for your chimney.
Horizontal Wall Thimble Shield for Low Enclosures - Z58WTS
The horizontal wall thimble is a shield for low enclosures and helps traps any unwanted particles in the air. this is often just one type of enclosures that Kingsman provides.
Universal Safety Cage for Horizontal Termination - FDVHSCU
Universal Safety Cage. Designed for Horizontal Termination. Use with Horizontal Vent Starter Kit.
8" Roof Flashing with Storm Collar - Z58AAF, Z58AF2, Z58AF3
The roof flashing with storm collar purchase is one of delicate workmanship combined with lasting durability. This storm collar measures 8" in inner diameter. This product has the capability of sealing the vent lengths that protrude from a sloped roof.
8" Storm Collar for Venting - ZDV8SC
Storm Collars are useful for wetter climates as they divert water from vertical pipes to the flashing around. This Storm Collar will effortlessly snap around the vent pipe and fasten into place, providing you the peace of mind. This Kingsman Storm Collar matches the Kingsman 5"/8" vent systems.
5/8" Vertical Chimney Vent Termination - Z58VT
It's designed for 5/8" chimney pipes. In fact, it's just one of the various parts that make up the Horizontal Vent Starter Kit Collection for 5/8" Chimneys.
24" Attic Insulation Shield - Z58AIS24
This shield will protect your attic and roof from the heat that escapes through the chimney. The shield offers 24" of insulation designed to surround your chimney.
Vertical Chimney Vent Offset Support - ZDVVOS
It'll support your chimney through inclement weather, including heavy rain, snow accumulation, and wind, also as natural wear from gravity over time. The support has been tested for durability and function.
Firestop Spacer for 5x8" Venting - Z58FS
This Chimney Vent Firestop Spacer provides space between the heat of the smoke going up the chimney. This piece is designed to be used as a part of the Horizontal Vent Starter Kit for the 5/8" Chimney Collection.
Roof Support for Venting - Z58RS
Designed to be used with 5/8" chimney. Part of the Horizontal Vent Starter Kit for 5/8" chimneys
Hard Chimney Pipe Adapter - Z58DFA
This Hard Chimney Pipe Adapter is just one item in the Horizontal Power Vent Starter Kit for 5/8" Chimney Collection.
DirectVent Pro Vinyl Sliding Standoff - 58DVA-VSS
Use as a heat shield on structures with vinyl siding, or other temperature-sensitive materials, to help prevent warping and or melting of the material.
DirectVent Pro Horizontal Windguard - 46DVA-WG
Fits both 4” x 6 5⁄8” and 5” x 8” terminations. Use with through-the-wall termination cap where high winds are present. Use as a safety heat shield to prevent children or others from coming into contact with the vent termination cap.
Yes, shipping is free all over the United States on all items over $299.
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at urbansupply.info@gmail.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
Urban Supply Inc guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with Urbansupply.info@gmail.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
