Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.
OVERVIEW
Empire manufactures log sets and burners to suit any application in sizes ranging from 16", 18", 24" and 30", in Natural Gas and Propane.
Empireoffer both ceramic fiber and traditional refractory concrete logs. Each log is hand-painted to bring out the rich detail.
EmpireVent-Free Burners are approved for use in any certified vent-free firebox. They may be also installed in an existing wood-burning fireplace, with the damper closed, to operate as a vent-free heating system.
A vent-free Millivolt Loft Burner may also be installed as a decorative appliance in a vented fireplace to provide ambiance and light – but without the heat. In a vented installation, the burner cannot be operated by thermostat, and the flue damper must be blocked open. A damper clamp is included with all Loft burners.
Traditional Vent-Free Log Sets
From the curve of each log to the height of the stack,EmpireLog Set complements the burner pattern for a lifelike fire. Complete the illusion with one of our optional Ember Bed Kits and Platinum Glowing Embers.
EmpireVent-Free log set creates a consistent, controlled heat – without dangerous flare-ups or chilling die-downs. These gas logs warm your room quickly and efficiently while using about half the energy of a vented gas log.
Vent-Free Slope Glaze Burners
Empire popular Slope Glaze Burners raise the standard for dancing flames. Internal ceramic beads tumble the gas to create an exceptionally realistic flame movement.
Vent-Free Intermittent Pilot 24" Slope Glaze Burner with Thermostat Variable Remote Control
The Empire Slope Glaze Burner with logs provides a lovely atmosphere for your family room or den. The Slope Glaze burner creates lifelike flames that accentuate the lifelike look and appeal of the logs. The combined physical features of the logs and flames add to the atmosphere of the fireplace.
Includes:Thermostat Variable Remote Control.
Model:VFSE24N /VFSE24P
Fuel Type: NG or LP
Ignition Type:Intermittent Pilot
VFSE Systems - Variable Remote Supplied with unit
A Vent-Free Burner may be installed in a vented fireplace for use as a decorative appliance. A decorative appliance operates with an on/off switch or remote, and may not operate with a thermostat
BURNER ONLY: Slope Glaze Burner
Overall Dimensions: 24" (L)
Minimum Dimensions for Solid Fuel Burning Fireplaces: 30" (Front Width) x 23" (Back Width) x 14" (Depth) x 18" (Height)
The dimensions shown are minimum clearances to maintain in installing this heater
Left and right clearances are determined when facing the front of the heater
Vent-Free Manual 24" Slope Glaze Burner with Standing Pilot/Piezo
Special Ceramic Bead materials within the precisely ported burner swirl the flowing gas to produce naturally flickering flames. Glowing embers, included with the burner, add to the illusion of a real wood fire. Vent. All come with piezo ignition and standing pilot. The Variable Remote turns the burner off and on, and lets you vary the flame height to maintain a comfortable room temperature.
Model: VFSM24LP / VFSM24NAT
Fuel Type: LP or NG
Ignition Type: Manual Control with 3-Position (Hi-Med-Low) Knob
Vent-Free Systems convert to Vented Systems by opening the Flue Damper
VFSV Systems - Flame Height Controlled by Remote Supplied with unit
A Vent-Free Burner may be installed in a vented fireplace for use as a decorative appliance. A decorative appliance operates
with an on/off switch or remote, and may not operate with a thermostat.
BURNER ONLY: Slope Glaze Burner
Overall Dimensions: 24" (L)
Minimum Dimensions for Solid Fuel Burning Fireplaces: 34" (Front Width) x 27" (Back Width) x 14" (Depth) x 18" (Height)
The dimensions shown are minimum clearances to maintain in installing this heater
Left and right clearances are determined when facing the front of the heater
Vent-Free Millivolt 24" Slope Glaze Burner with Remote Ready and Standing Pilot/Piezo
Special Ceramic Bead materials within the precisely ported burner swirl the flowing gas to produce naturally flickering flames. Glowing embers, included with the burner, add to the illusion of a real wood fire. Vent. All come with piezo ignition and standing pilot. The Variable Remote turns the burner off and on, and lets you vary the flame height to maintain a comfortable room temperature.
Model: VFSR24LP /VFSR24NAT
Fuel Type: LP or NG
Ignition Type: Millivolt Control
Vent-Free Systems convert to Vented Systems by opening the Flue Damper
VFSV Systems - Flame Height Controlled by Remote Supplied with unit
A Vent-Free Burner may be installed in a vented fireplace for use as a decorative appliance. A decorative appliance operates with an on/off switch or remote, and may not operate with a thermostat.
BURNER ONLY: Slope Glaze Burner
Overall Dimensions: 24" (L)
Minimum Dimensions for Solid Fuel Burning Fireplaces: 30" (Front Width) x 23" (Back Width) x 14" (Depth) x 18" (Height)
The dimensions shown are minimum clearances to maintain in installing this heater
Left and right clearances are determined when facing the front of the heater
Vent-Free Variable Flame Height Control 24" Slope Glaze Burner
Special Ceramic Bead materials within the precisely ported burner swirl the flowing gas to produce naturally flickering flames. Glowing embers, included with the burner, add to the illusion of a real wood fire. Vent. All come with piezo ignition and standing pilot. The Variable Remote turns the burner off and on, and lets you vary the flame height to maintain a comfortable room temperature. All vent - free burners include an Oxygen Depletion Sensor (ODS) to instantly shut off the system if oxygen in the room drops to unsafe levels.
Model:VFSV24LP /VFSV24NAT
Fuel Type: LP or NG
Ignition Type: Variable frame height
Vent-Free Systems convert to Vented Systems by opening the Flue Damper
VFSV Systems - Flame Height Controlled by Remote Supplied with unit
A Vent-Free Burner may be installed in a vented fireplace for use as a decorative appliance. A decorative appliance operates with an on/off switch or remote, and may not operate with a thermostat.
BURNER ONLY: Slope Glaze Burner
Overall Dimensions: 24" (L)
Minimum Dimensions for Solid Fuel Burning Fireplaces: 30" (Front Width) x 23" (Back Width) x 14" (Depth) x 18" (Height)
The dimensions shown are minimum clearances to maintain in installing this heater
Left and right clearances are determined when facing the front of the heater
Non-Thermostat, Battery Operated Remote Transmitter (Required for VFSE in Vented Application)
Click to see Non-Thermostat Remote Control Transmitter for IP Burners
Model: FRIP
Battery Operated Transmitter
Non-Thermostat Remote Control Transmitter
For use with Harmony and White Mountain Hearth Slope Glaze Intermittent Pilot Burners
Click to see Control Options (For Millivolt Only)
Note:The Variable Flame and Intermittent Pilot (IP) both come with a remote. For Millivolt, choose one of these options
FRBC Battery Operated On or Off Remote Control
Turn burner OFF and ON using two-button handheld remote (Adjust flame from low to high using knob on the valve)
Does not require running wire to the fireplace
Requires batteries for the receiver and for the handheld remote
Operates during power outages
FRBTC2 Battery Operated Thermostat Remote Control
Type: Remote Control
Millivolt Control Options Only
Turns heater adjusts Thermostat
Battery-operated remote control
FREC Electric On-Off Remote Control with Battery Transmitter
Millivolt Control Options Only
Remote control with Battery transmitter for Empire remote-ready appliances
Easy and convenient to use
The receiver must be plugged in.
FRBTPS Battery Operated Programmable Touch Screen Remote Control
Type: Remote Control
Millivolt Control Options Only
Programmable and easy to use
Battery-operated remote control
FWS1 Fireplace On/Off Switch
On-Off wall switch for Empire remote-ready appliances
Mounts conveniently on wall
TMV Wall Thermostat Reed Switch
Wall thermostat with reed switch for Empire remote-ready appliances
Mounts conveniently on wall
TRW Wall Thermostat Wireless Remote
Wall thermostat with wireless remote for Empire remote-ready appliances
Thermostat mounts conveniently on wall
AC/DC Adaptor (*For IP Only)
Model: AD1106V Converting power types is a fact of life in some fireplaces, with some electric heating appliances, and with different types of electric fireplace components in general. You can make a common electrical conversion quickly and easily using this Empire 110AC to 6V DC Adaptor.
This adaptor is primarily used to convert normal AC outlet power to DC power for fireplace electrics. It's simple, it's easy to use, and it's cost-effective making it a favorite of homeowners in all sorts of ways.
110 AC to 6V DC adaptor
Traditional Log and Ember Bed Kit
Model: EK1
Includes:6 Burnt log pieces, white ash and lava rock.
Type:Ember Bed Kit
Comes with Traditional Log
Burnt Log Pieces, White Ash and Lava Rock Included
*This kit is not for use atop a burner.
24 Inch Flexible Stainless Steel Gas Line
Model: GF24
Stainless steel flexible gas line
24" length
Ideal for the connection of a variety of gas appliances
Use to easily connect gas logs to existing fireplace gas connection
2" Riser for 24" Slope Glaze Burner
Model: LR24
The log riser adds extra presence to your log set, by raising the set and the burner up 2" from the firebox floor
Installs easily on the floor of any vented/vent-free firebox
2-inch Riser
Installs easily
For use withEmpireSlope Glaze Burners
Overall Dimensions: 24" (L)
Platinum Glowing Fireplace Embers
Model: PE20
Platinum glowing fireplace embers
Can be placed directly on the burner
Includes approximately 1 gram of ember material
For use on burner - Serves 3 to 4 fireplace
Decorative Cast Grate, Matte Black - 24”
Model: DCG24BL
Type:Decorative Cast Grate
Finish:Black
Overall Dimensions: 24" (L)
For use with:
Harmony Vented/Vent-Free Burners (24 and 30 inch)
EmpireSlope Glaze Burners (24 and 30 inch)
WARRANTY
All vent-free products carry a five-year limited warranty with a five-year limited labor warranty.
All remote controls and lighting systems carry a one-year limited warranty.
Refer to Product Brochure for complete warranty info.
Yes, shipping is free all over the United States on all items over $299.
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at urbansupply.info@gmail.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
Urban Supply Inc guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with Urbansupply.info@gmail.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
