Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.
ARIA VENT FREE FIREPLACE
The Aria vent free gas fireplace is designed to add big, bold, and beautiful flames to spaces requiring generous, efficient heat. A clean look lets the flames take center stage while complementing décor. Style reigns supreme as you select from a variety of options and accessories to fit your tastes. The Aria warmly welcomes you home.
Expansive views give a glimpse into the 37,000 BTUs that add comfort and ambiance to your home. With the freedom to install almost anywhere with a sleek finish, the Aria is an amenity almost any room can afford.
Monessen has created the 32/36-inch fireplace your home needs. Featuring a vent free setup and burning natural gas/liquid propane, this fireplace will bring large, rolling flames, and efficient use of warmth into your home. the utilization of natural gas/liquid propane allows the hearth to burn clean, eliminating the damage to decor wood-burning fireplaces may cause to your home. Monessen knows aesthetics is vital to you and has created a hearth with many various style options. Choose your firebox interior and exterior material. Fire burning options range from traditional faux wood to beautiful fire glass to observe your flames dance upon.
Choose a hearth that compliments your style. Choose fittings and accessories that accent your home and convey joy to your face whenever you see them. Monessen designed the perfect fireplace to permit you all the choices you deserve. With accessories ranging from cabinetry to interior, choose if you favor wall or corner cabinetry, the color of your firebrick interior, or black or porcelain panels. the interior of this firebox offers even as many customization options because of the exterior. does one prefer a faux log set or fire glass? These fireplaces run on natural gas/liquid propane, featuring the cleanest burning fire you'll imagine.
Aria Natural Gas/Liquid Propane Vent Free Fireplace System are available in 32" and 36" sizes with Millivolt Control & Intermittent Pilot Control.
FEATURES
Fixed screen.
Up to 37,000 BTUs
Available in 32" or 36" models
Available in millivolt or IPI control
Zero clearance and easy to install
Removable unitized louver system.
18" flex line with on/off shut-off valve
Available in Natural or Propane Gas
100% factory leak tested and burned.
Variable "Remote Ready" Millivolt Control.
Deeper, clean design with expansive views
Select your style: traditional with logs, or contemporary with fireglass
No chimney or venting required makes installation fast, easy, and affordable
New air duct design allows blower operation with optional radiant face plates.
Optional firebrick, porcelain panels or Black Magic glass liner for ultimate flame reflectivity
Features the New TRIPLE PLAY BURNER SYSTEM with exclusive triple effect technology producing a full random yellow flame, full depth ember bed, and glowing logs.
*Please Note:This item is a vent free appliance and installation of it may be prohibited in your jurisdiction. Customers are responsible for checking local codes and regulations prior to purchase.
PRODUCT SPECIFICATIONS
Aria/VFF 36
VFF36LNV/VFF36LPV/VFF36LNI/VFF36LPI
Size:
36
Appliance Width:
41"
Appliance Height:
34-1/2"
Appliance Depth1:
20-5/8"
Framing Width:
41-1/4"
Framing Height:
35"
Framing Depth:
17-1/2"
Fuel Type:
Natural Gas or Liquid Propane
BTU/hr Input:
37,000 NG / 36,000 LP
Heating Capacity2:
Up to 1,800 sq ft
Viewing Area:
36 x 21-3/4" (783 sq in)
Efficiency3:
Up to 99.9%
Ignition System:
Millivolt or IPI
VENTING SPECIFICATIONS
Vent-free units do not require any venting products
Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas formats and feature a cast iron grate, volcanic rock, rock wool, on/off switch, manual variable flame height control and are remote ready.
FEATURES
Fuel Type:NG or LP
Ignition Type: Millivolt Control
Burner Only: 24" Natural Blaze Burner
For use with firebox
Use with 24" Beachcomber Burncrete refractory 6-piece log set and 30" Beachcomber Burncrete refractory 6-piece log set
Use with 24" Berkley Oak fiber ceramic 7-piece log set and 30" Berkley Oak fiber ceramic 7-piece log set
Use with 24" Berkley Oak refractory 7-piece log set and 30" Berkley Oak refractory 7-piece log set
Use with 24" Highland Oak Refractory 7-piece log set and 30" Highland Oak Refractory 7-piece log set
Use with 24" Stony Creek refractory 11-piece log set and 30" Stony Creek refractory 11-piece log set
* Please Note: This is for the gas burner only. No logs are included.
NB24NIF/NB24PIF
Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas. Featuring the IntelliFire Plus with ODS system for five-step flame adjustment, these burners come complete with cast iron grate, volcanic rock, rock wool, on/off switch, touch button command center, electronic ignition and RC300 thermostat remote control.
FEATURES
Fuel Type:NG or LP
Ignition Type: IPI Control
Burner Only: 24" Natural Blaze Burner
For use with firebox
Use with 24" Beachcomber Burncrete refractory 6-piece log set and 30" Beachcomber Burncrete refractory 6-piece log set
Use with 24" Berkley Oak fiber ceramic 7-piece log set and 30" Berkley Oak fiber ceramic 7-piece log set
Use with 24" Berkley Oak refractory 7-piece log set and 30" Berkley Oak refractory 7-piece log set
Use with 24" Highland Oak Refractory 7-piece log set and 30" Highland Oak Refractory 7-piece log set
Use with 24" Stony Creek refractory 11-piece log set and 30" Stony Creek refractory 11-piece log set
* Please Note: This is for the gas burner only. No logs are included.
Logs (Required to Complete)
Click to see Logs
Beachcomber 24 (BC24-R)
24" Beachcomber design
6 Piece buncrete refractory log set
For use with 24" Millivolt Control Natural Blaze Burner
For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
EXCLUSIVE Natural Blaze Technology
Available with the IntelliFire Plus® system or millivolt control
Cast iron grate standard with burner
Volcanic rock, rock wool embers and ember bed log switch
Berkley Oak 24 (BO24-F)
24" Berkley oak design
7 Piece ceramic fiber log set
For use with 24" Millivolt Control Natural Blaze Burner
For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
EXCLUSIVE Natural Blaze Technology
Available with the IntelliFire Plus® system or millivolt control
Low profile design for a true glowing ember look
Refractory cement for fine detailing or ceramic fiber to reflect more heat
Includes volcanic rock and rock wool embers
Berkley Oak 24 (BO24-R)
24" Berkley oak design
7 Piecerefractory log set
For use with 24" Millivolt Control Natural Blaze Burner
For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
EXCLUSIVE Natural Blaze Technology
Available with the IntelliFire Plus® system or millivolt control
Cast iron grate standard with burner
Volcanic rock, rock wool embers and ember bed log switch
Highland Oak 24 (HO24-R)
24" Highland oak design
7 Piece refractory log set
For use with 24" Millivolt Control Natural Blaze Burner
For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
EXCLUSIVE Natural Blaze Technology
Available with the IntelliFire Plus® system or millivolt control
Cast iron grate standard with burner
Volcanic rock, rock wool embers and ember bed log switch
Stony Creek 24 (SC24-R)
24" Stoney creek design
11 Piece refractory log set
For use with 24" Millivolt Control Natural Blaze Burner
For use with 24" IntelliFire Plus Natural Blaze Burner with Remote Control
EXCLUSIVE Natural Blaze Technology
Available with the IntelliFire Plus® system or millivolt control
Cast iron grate standard with burner
Volcanic rock, rock wool embers and ember bed log switch
Log Accessories
Click to see Optional Log Accessories
SC2430EK
The Monessen 24" & 30" Stony Creek Vent Free Gas Log Set features the choice to add the two top log enhancement kit. This enhancement kit is priced reasonably and adds two additional logs to the very top of the stack to make a fuller look that goes well with larger fireplaces. Each log has been made with the utmost take care of a realistic, authentic look that you simply won't find anywhere else.
Size: 24 inch & 30 inch
Unique, hand-painted finish
Designed for use with 24 & 30-inchstony creek gas log sets
Pleasing proportions, solid wood moulding and hand-crafted recessed panels give this birch mantel an elegant nuance of design that is sure to make it the focal point of any room. Available in Dark Walnut (shown) and unfinished, this fully adjustable mantel suits a multitude of Monessen units with ease.
Your chimney needs a really special addition to form it look incredible. With the Barrington Wood Cabinet, you've got just that needed addition provided to you. Designed to be installed with Vent-Free Fireplace Systems.
Solid wood moldings
Fully adjustable mantel fits multiple fireplaces
Available in dark walnut and paint or stain ready unfinished birch
Product Dimensions
Overall - 67 1/2" W x 54 1/4" H x 22" D
Mantel Shelf - 67 1/2" W X 22" D
Minimum Opening Size - 36" W x 33" H
Maximum Opening Size - 42" W x 37 3/8" H
Maximum Fireplace Depth - 18"
* Please Note: This is the Cabinet only.
Wall Mantel Cabinets
Click to see Optional Wall Mantel Cabinet with Hearth
OAK SURROUND WALL MANTEL CABINET (WSHGC36F-O-A)
Beautifully classic, this cabinet is finished in a warm Honey Oak. it's certain to complete any living room. the standard wall cabinet is made to simply accept several Monessen fireboxes. it's constructed of solid wood and hand-crafted recessed panels. The side panels include carved column-like panels that emphasize its classic style. Its pleasing proportions help make this standard wall mantel with hearth a stately addition to any room.
Hearth included
Fits flat up against the wall
36 Inch Finished Wall Surround with Hearth
Available in Honey Oak finish, and Birch with Dark Cherry finish
Beautifully classic, this cabinet is finished in a beautiful Dark Cherry. it's certain to complete any living room. the standard wall cabinet is made to simply accept several Monessen fireboxes. it's constructed of solid wood and hand-crafted recessed panels. The side panels include carved column-like panels that emphasize its classic style. Its pleasing proportions help make this standard wall mantel with hearth a stately addition to any room.
Hearth included
Fits flat up against the wall
36 Inch Finished Wall Surround with Hearth
Available in Honey Oak finish, and Birch with Dark Cherry finish
For use with Aria/VFF 36 Models
Approximately: 61-1/2" W x 49-3/4" H x 19-3/8" D
Hearth Extension: 43-1/4" W x 5" D
Manufacturers Limited Lifetime Warranty
Product Dimensions
Width: 57 3/4 Inch
Height: 49 3/4 Inch
Depth: 21 Inch
* Please Note: This is the Cabinet only.
Accessories
Click to see Optional Brick Panels
FBVFF36CLR
Bring home modern technology during a traditional package with Monessen's fireplaces. the fashionable technology is demonstrated within the natural gas or propane fuel that powers this fireplace. it's also vented free and thus simple to install. the traditional charm is brought in by the Colonial Red Ceramic brick pattern of the interior of the fireplace.
Firebrick panel
Finish: Colonial Red Ceramic
Compatible with the following Monessen appliances
Aria/VFF 36
FBVFF36CM
When purchasing one of the largest pieces of furniture for your living room, confirm you're keen on all the small print that it features and matches with your existing aesthetic. Monessen wants this option to be as easy as can! These vent-free fireplaces go from dream to reality in no time.
Firebrick panel
Finish: Cinnamon Ceramic
Compatible with the following Monessen appliances
Aria/VFF 36
BLPVFF36C
Monessen wants to assist you. Adding a fireplace to your contemporary space might not seem to travel hand in hand, but with the addition of black porcelain panels, you'll bring modern charm to your traditional space.
Finish: Black
Compatible with the following Monessen appliances
Aria/VFF 36
BMGVFF36C
These panels will create a sleek interior for your fireplace. Watch the flames dance around the top of hand-painted logs, against these subtle black panels and feel the heat radiate through your room.
Finish: Black
Compatible with the following Monessen appliances
Aria/VFF 36
Click to see Optional Air Blower
BLOTMC
Powerful 135 cfm fan
Variable thermostat control
Works with multiple Monessen gas fireplaces
Improves fireplace and firebox heat distribution
Heat activated- Comes on when the firesidegets hot and popswhen the firesidecools down
Includes a variable speed control that permitsyou to showthe blower on and off alsoas higher or lower
Compatible with the following Monessen appliances
Exacta BUF Vent Free Circulating Firebox
GRUF and GCUF Universal Vent-Free Circulating Fireboxes
Lo-Rider LCUF Vent-Free Fireboxes
Magnum MCUF Vent-Free Fireboxes
Aria/VFF Vent-Free Gas Fireplaces
DFS Vent-Free Gas Fireplaces
Click to see Optional Trim Kits
BLTK32C
This trim kit features a curved design. It comes in an attractive black color. This trim kit fits the perimeter of the firebox after the installation of the firebox. Besides the black color, the trim also comes in other colors and textures including a sophisticated polished brass texture and a traditional pewter look. This trim will give your fireplace the finished accent you will need to beautify your hearth.
Curved Trim Kit
Available in Black
Compatible with the following Monessen appliances
32", 36" GCUF/GRUF Series Firebox.
32", 36" Aria/VFF Series Fireplace.
BLTK36C
Curved Trim Kit
Available in Black
Compatible with the following Monessen appliances
32", 36" GCUF/GRUF Series Firebox.
32", 36" Aria/VFF Series Fireplace.
Click to see Optional IPI Accessory Kits
IPIFKP2
The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand.
Three step Flame control kit
Includes stepper motor, wire and RMSC remote and receiver
For use with propane gas IPI system, Ecologic II
Compatible with the following Monessen appliances
Aria/VFF 32
Aria/VFF 36
Symphony/VFC 24
Symphony/VFC 32
Solstice/VFI 33
IPIFKN2
The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand.
Three step Flame control kit
Includes stepper motor, wire and RMSC remote and receiver
For use with natural gas IPI system, Ecologic II
Compatible with the following Monessen appliances
Aria/VFF 32
Aria/VFF 36
Symphony/VFC 24
Symphony/VFC 32
Solstice/VFI 33
Click to see Flickering Embers
NE1G
Are you looking to require your fireplace insert to the next level? Let Monessen assist you with the Monessen Flickering Embers you'll get the design and feel of real embers without fear about your home, pets, or guests. These embers are made specifically with Monessen fireplace inserts in mind and fit perfectly with the Natural Blaze Burners. We might not have an additional life to offer you, but we will definitely give your fireplace insert an additional life with the assistance of Monessen.
Color: Assorted
Gives off the look and feel of real embers
Made specifically for vent-free Monessen brand fireplace inserts
Compatible with the following Monessen appliances
Aria/VFF 32
Aria/VFF 36
Symphony/VFC 24
Symphony/VFC 32
Solstice/VFI 33
Glow Getter 18
Glow Getter 24
Natural Blaze 18
Natural Blaze 24
Click to see Volcanic Rock - Carton of 12 - 2 lb. Bags
VR1000A
Designed to be used with Monessen Vent-Free Fireplace Inserts and Vent-Free Fireplaces. Volcanic Rock, Carton of 12-2 lb. Bags. Volcanic rock brings a weathered, organic look to your fireplace. Spread round the floor of your fireplace and ahead of your gas log set for added beauty.
Two pound bag of volcanic rock
Works with Monessen fireplaces
Adds a more realistic look to the fireside
Must be purchased separately from fireplace and field installed
Click to see Control, Remotes, Wall Switches
RRCM Remote Receiver Cover
Made of metal
Specifically for Monessen brand products
Metal box will help hide your remote receiver
MVWS
Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and comfort. Ergonomic design, ease of operation and soft-touch finish combine to enhance the comfort, luxury and convenience of any gas fireplace.
Wall switch with 15' of wire
Mounts in standard electrical wall box
TS Thermostat Bulb Sensor
Monessen has become alright known for creating the absolute best in fireplaces and hearth accessories, and this product is completely no different. The Monessen Thermostat Bulb Sensor for Millivolt Model Only is meant to be used on the Monessen Millivolt Model only. This sensor acts to feature thermostat operation to a Millivolt on and off valve, making your life easier and far more convenient overall. Priced affordably, you cannot afford to pass this Thermostat Bulb Sensor up! Get yours today for this great low price, and obtain able to enjoy your fireplace in ways in which you never thought were possible.
Thermostat Bulb Sensor
For Millivolt Model Only
RRCE Remote Receiver Cover
Made of ceramic material
Specifically for Monessen brand products
Realistic piece of ember to hide your remote receiver
RCB Remote
Hand-held On/Off with battery receiver and wall cover plates. Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury. Ergonomic design, simpleoperation and soft-touch finish combine to reinforcethe comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforcethe enjoyment and luxuryof your gas fireplace.
Signal indicator
16 security codes
Battery Low indicator
For use with Millivolt or 24V Systems
Battery receiver with easy battery access
6 hour optional safety shutdown (receiver)
RCMT Remote
Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace.
Soft touch finish
16 security codes
Thermal safety shutdown
90 minute countdown timer
For use with Millivolt or 24V Systems
Battery receiver with easy battery access
6 hour optional safety shutdown (receiver)
RCST Remote
Convenience is that thename of the sportwhen it involvespurchasing a foreigncontrol for your Monessen appliance. With the Monessen Handheld Thermostat, you'llcontrol the hearthand temperature with slightlyof a button. This handheld thermostat are oftenattached to the wall to be used, or justfor storage when not in use. The highly intuitive screen will indicate when the battery is low, what the presenttemperature is, and canindicate when the flame is currently on. It also has childproof protection, which canoffer youpeace of mind.
16 security codes
Childproof protection
For use with Millivolt or 24V Systems
Thermal safety shutdown (transmitter)
Battery receiver with easy battery access
6 hour optional safety shutdown (receiver)
TSSTRemote
Ambient Technologies Offers a broad line of remote controls, thermostats, and accessories designed for total convenience and comfort. Ergonomic design, ease of operation, and soft-touch finish combine to enhance the comfort, luxury, and convenience of any gas fireplace.
Timer Mode
LCD Backlight
Large LCD display
Touch Screen Panel
Child Proof Lock-out
Thermostatic Control Mode
Sleep Mode to Save Battery
Slide Function for Fast Operation
Quick Disconnect Wiring Assembly
Low battery Indication on Transmitter
Optional 6 Hour Shut Down on Receiver
On-screen Security Codes Setup on Transmitter
16 Security Codes (DIP Switches) on Receiver
Click to see Optional Termination Kit
AK4
Fits various Monessen gas fireplaces
Allows the fireplace to use outside air for combustion when piped to the outside of the home
Compatible with the following Monessen appliances
GCUF/GRUF Series Vent Free Firebox
LCUF Lo-Rider Series Firebox
Lo-Rider See-Through Clean Face Firebox
Magnum Series Vent Free Firebox
Aria/VFF Series Fireplace
You Can Also Buy Available Marble, Granite & Slate with This Product
Yes, shipping is free all over the United States on all items over $299.
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at urbansupply.info@gmail.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
Urban Supply Inc guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with Urbansupply.info@gmail.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
ARIA VENT FREE FIREPLACE
