LO-RIDER LCUF VENT FREE FIREBOX

For a true masonry look, the Monessen Lo-Rider Series features a low-profile hearth, therefore the firebox appears to just about rest on the floor, providing the tallest fireplace opening and a really expansive viewing area. Because Lo-Rider Series vent-free fireboxes and log sets are designed to be installed and operated without a chimney, flue or vent, they will be installed in locations in your home where it might be impossible or cost-prohibitive to install a vented fireplace. they supply the most economical installation, only requiring a connection to a gas line. With a gorgeous Monessen vent-free log set, hideaway screens and a choice of liners and add-ons, the Lo-Rider fits any type of room.

Its name says it all! The flush hearth design of our Lo-Rider vent-free firebox mimics the look of a true wood-burning fireplace. Your favorite Monessen vent-free log set, hide-away screen pockets and extra tall opening show off your fireplace in unparalleled style.  And, like all of our fireboxes, the Lo-Rider’s design delivers maximum heat to your space, while the ventless zero clearance design gives you the flexibility to install just about anywhere.

The LCUF series of vent-free fireboxes from Monessen offers flexibility with 3 sizes - 32", 36" and 42" with Cement Grey Stacked Traditional, Multi-Tonal Brown Traditional, Multi-Tonal Grey Stacked Traditional, Multi-Tonal Grey Herringbone Interior Panels.

A Monessen vent-free firebox is the perfect way to display and operate your Monessen vent-free log set. While our log sets can be utilized in an existing approved wood-burning fireplace (converted with a gas line), if your home does not already have an existing fireplace, a vent-free firebox is an economical way to add a fireplace to your home. Installed in either your wall or a free-standing cabinet, a vent-free firebox is simply the metal combustion chamber of a traditional fireplace system, without the log set and engine. You then add the vent-free log set (with engine) of your choice to complete it.

Monessen offers one of the most diverse lineups of vent-free gas fireboxes available, making it easy to find the right look for your home. Enjoy beautiful flames, excellent heating and a customized look with the addition of your choice of Monessen log sets.

Because vent-free fireboxes and log sets are designed to be installed and operated without a chimney, flue or vent, they can be installed in locations in your home where it would be impossible or cost-prohibitive to install a vented fireplace. They provide the most economical installation, only requiring a connection to a gas line.

Monessen vent-free fireboxes allow for zero clearance installation, which means they may be installed flush against any combustible surface such as drywall or wood. This gives you added flexibility and helps save installation dollars when deciding where to install your fireplace, whether on an interior or exterior wall. (It is important to remember that the appliance should be sized to fit the area in which it is to be installed and must meet any additional regional or local requirements.

Monessen offers a large selection of vent-free log sets (sold separately) that are a perfect complement to your new fireplace. This firebox can accommodate any Monessen 18" Vent Free Gas Log Set.

FEATURES

• Size: 32 Inches
• Color: Black
• Clean, louver-less design
• Optional Top-down accent lighting
• Product Dimensions: 38" W x 37 1/2" H x 22 3/4" D
• Screens tuck away into hidden pockets to reveal expansive views
• Choice of interior panels to fit your decor and highlight your log set
• Flush-hearth design and tall opening mimic a wood-burning fireplace
• A choice of add-on options creates your own unique look
• Angled firebox and unique air channels move more heat into room
• Limited lifetime warranty
• UL design certified to ANSI Z221.91.A2002

*Please Note: This is for the firebox only, no logs are included.

*Also Note: Maximum BTU will be determined by the log set.

*Also Note: Multi-tonal and Black Glass interior panels are available for single-sided units only. Traditional concrete interior panels are available for single-sided and Designer See-Through models.

PRODUCT SPECIFICATIONS

TECHNICAL SPECIFICATIONS

• Framing Dimensions: 38-1/2″W X 34-1/2″H X 22-3/4″D
• Actual Viewing Area: 32" W x 30 3/4" H

INCLUDES

• Flush hearth design
• Black hood
• Features mesh screens with hide-away pockets, hood and junction box
• Circulating firebox with Cement Gray Stacked Traditional/Multi-Tonal Brown Traditional/Multi-Tonal Grey Stacked Traditional/Multi-Tonal Grey Herringbone Interior Panels.

CA Residents: See Prop 65 WARNING

CORNER INSTALLATION

FRAMING FRONT VIEW

FRONT VIEW

MINIMUM HEARTH DIMENSIONS

LEFT SIDE VIEW

RIGHT SIDE VIEW

FRAMING TOP VIEW

TOP VIEW

OPTIONS & ACCESSORIES

Burners (Required to Complete)

Click to see Burners

	EYF18PM/EYF18NM/EYF18PV/EYF18NV Monessen popular EYF burner raise for dancing flames. Enjoy dancing, realistic flames with the EYF burner. The available EYF burner produces a fine yellow flame, heavy duty grate assembly adds an authentic touch. FEATURES Fuel Type: NG or LP Ignition Type: Manual Control/Millivolt Control Burner Only: 18" EYF Burner For use with firebox Use with 18" Mountain Oak 4-piece Multi-Log Set * Please Note: This is for the gas burner only. No logs are included.
	GG18NV/GG18PV Glow Getter burner are available in 18" and 24" sizes, these burners feature a cast iron grate, volcanic rock, rock wool, on/off switch, manual variable flame height control and are remote ready. FEATURES Fuel Type: NG or LP Ignition Type: Millivolt Control Burner Only: 18" Glow Getter Burner For use with firebox Use with 18" Burncrete Hybrid 8 pc Charisma, 18" Burncrete Hybrid 7 pc Dynamo and 18" Burncrete Hybrid 8 pc Moxie Log Set. * Please Note: This is for the gas burner only. No logs are included.
	GG18NIF/GG18PIF Glow Getter burner are available in 18" and 24" sizes, these burners formats. Featuring the IntelliFire Plus with ODS system for five-step flame adjustment, these burners come complete with cast iron grate, volcanic rock, rock wool, on/off switch, touch button command center, electronic ignition and RC300 thermostat remote control. FEATURES Fuel Type: NG or LP Ignition Type: IPI Control Burner Only: 18" Glow Getter Burner For use with firebox Use with 18" Burncrete Hybrid 8 pc Charisma, 18" Burncrete Hybrid 7 pc Dynamo and 18" Burncrete Hybrid 8 pc Moxie Log Set. * Please Note: This is for the gas burner only. No logs are included.
	NB18NV/NB18PV Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas formats and feature a cast iron grate, volcanic rock, rock wool, on/off switch, manual variable flame height control and are remote ready. FEATURES Fuel Type: NG or LP Ignition Type: Millivolt Control Burner Only: 18" Natural Blaze Burner For use with firebox Use with 18" Beachcomber Burncrete refractory 6-piece log set, 18" Berkley Oak fiber ceramic 7-piece log set, 18" Berkley Oak refractory 7-piece log set, 18" Highland Oak Refractory 7-piece log set and 18" Stony Creek refractory 11-piece log set. * Please Note: This is for the gas burner only. No logs are included.
	NB18NIF/NB18PIF Natural Blaze burner available in 18" and 24" sizes, these burners come in both natural and propane gas. Featuring the IntelliFire Plus with ODS system for five-step flame adjustment, these burners come complete with cast iron grate, volcanic rock, rock wool, on/off switch, touch button command center, electronic ignition and RC300 thermostat remote control. FEATURES Fuel Type: NG or LP Ignition Type: IPI Control Burner Only: 18" Natural Blaze Burner For use with firebox Use with 18" Beachcomber Burncrete refractory 6-piece log set, 18" Berkley Oak fiber ceramic 7-piece log set, 18" Berkley Oak refractory 7-piece log set, 18" Highland Oak Refractory 7-piece log set and 18" Stony Creek refractory 11-piece log set. * Please Note: This is for the gas burner only. No logs are included.
	PH18PM/PH18NM/PH18PV/PH18NV Monessen popular PH burner raise for dancing flames. Enjoy dancing, realistic flames with the PH burner. The available PH burner produces a fine yellow flame, and the cast iron grating adds a decorative touch. These log sets feature burners with flames in the front and rear, adding warmth and ambience to any room. FEATURES Fuel Type: NG or LP Ignition Type: Manual Control/Millivolt Control Burner Only: 18" PH Burner For use with firebox Use with 18" Mountain Cedar 6-piece Multi-Log Set * Please Note: This is for the gas burner only. No logs are included.

Logs (Required to Complete)

Click to see Logs

	Mountain Oak 18 (EYF18-R) 18" Mountain Oak Design 4 Piece Refractory Log Set For use with 18" EYF burner system Refractory cement for fine detailing Detailed log design Includes volcanic rock Available in millivolt and manual control
	Charisma 18 (CR18-H) 18" Charisma design 8 Piece burncrete hybrid log set For use with 18" Millivolt Control Glow Getter Burner For use with 18" IntelliFire Plus Glow Getter Burner with Remote Control New Burncrete® hybrid technology includes provides sharp detail and glowing logs Exclusive Glow Getter burner technology boasts dancing multi-peak flames and a glowing, active, ember bed Whole log with natural bark detail eight-piece log stack – so authentic its indistinguishable from the real thing Hand-painted details create a true log look Gorgeous colors and beautiful detail complement any décor Available in IntelliFire Plus® or millivolt control No chimney or venting required makes installation fast, easy, and affordable Includes volcanic rock, rock wool embers and ember bed log switch
	Dynamo 18 (DY18-H) 18" Dynamo design 7 Piece burncrete hybrid log set For use with 18" Millivolt Control Glow Getter Burner For use with 18" IntelliFire Plus Glow Getter Burner with Remote Control Burncrete® hybrid technology includes provides sharp detail and glowing logs Exclusive Glow Getter burner technology boasts dancing multi-peak flames and a glowing, active, ember bed Stout, authentic-looking log with natural bark detail in a robust seven-piece log stack Hand-painted details create a true log look Gorgeous colors and beautiful detail complement any décor Available in IntelliFire Plus® or millivolt control No chimney or venting required makes installation fast, easy, and affordable Includes volcanic rock, rock wool embers and ember bed log switch
	Moxie 18 (MX18-H) 18" Moxie design 8 Piece burncrete hybrid log set For use with 18" Millivolt Control Glow Getter Burner For use with 18" IntelliFire Plus Glow Getter Burner with Remote Control New Burncrete® hybrid technology includes provides sharp detail and glowing logs Exclusive Glow Getter burner technology boasts dancing multi-peak flames and a glowing, active, ember bed Split oak style nine-piece log stack looks like you chopped it yourself Hand-painted details create the authentic look Gorgeous colors and beautiful detail complement any décor Available in IntelliFire Plus® or millivolt control No chimney or venting required makes installation fast, easy, and affordable Includes volcanic rock, rock wool embers and ember bed log switch
	Beachcomber 18 (BC18-R) 18" Beachcomber design 6 Piece buncrete refractory log set For use with 18" Millivolt Control Natural Blaze Burner For use with 18" IntelliFire Plus Natural Blaze Burner with Remote Control EXCLUSIVE Natural Blaze Technology Available with the IntelliFire Plus® system or millivolt control Cast iron grate standard with burner Volcanic rock, rock wool embers and ember bed log switch
	Berkley oak 18 (BO18-F) 18" Berkley oak design 7 Piece ceramic fiber log set For use with 18" Millivolt Control Natural Blaze Burner For use with 18" IntelliFire Plus Natural Blaze Burner with Remote Control EXCLUSIVE Natural Blaze Technology Available with the IntelliFire Plus® system or millivolt control Low profile design for a true glowing ember look Refractory cement for fine detailing or ceramic fiber to reflect more heat Includes volcanic rock and rock wool embers
	Berkley oak 18 (BO18-R) 18" Berkley oak design 7 Piece refractory log set For use with 18" Millivolt Control Natural Blaze Burner For use with 18" IntelliFire Plus Natural Blaze Burner with Remote Control EXCLUSIVE Natural Blaze Technology Available with the IntelliFire Plus® system or millivolt control Cast iron grate standard with burner Volcanic rock, rock wool embers and ember bed log switch
	Highland oak 18 (HO18-R) 18" Highland oak design 7 Piece refractory log set For use with 18" Millivolt Control Natural Blaze Burner For use with 18" IntelliFire Plus Natural Blaze Burner with Remote Control EXCLUSIVE Natural Blaze Technology Available with the IntelliFire Plus® system or millivolt control Cast iron grate standard with burner Volcanic rock, rock wool embers and ember bed log switch
	Stoney creek 18 (SC18-R) 18" Stoney creek design 11 Piece refractory log set For use with 18" Millivolt Control Natural Blaze Burner For use with 18" IntelliFire Plus Natural Blaze Burner with Remote Control EXCLUSIVE Natural Blaze Technology Available with the IntelliFire Plus® system or millivolt control Cast iron grate standard with burner Volcanic rock, rock wool embers and ember bed log switch
	Mountain cedar 18 (PH18R) 18" Mountain cedar Design 6 Piece Refractory Log Set For use with 18" PH burner system Refractory cement for fine detailing Available in millivolt and manual control Includes volcanic rock

Log Accessories

Click to see Optional Log Accessories

SC18EK The Monessen 18" Stony Creek Vent Free Gas Log Set features the choice to add the two top log enhancement kit. This enhancement kit is priced reasonably and adds two additional logs to the very top of the stack to make a fuller look that goes well with larger fireplaces. Each log has been made with the utmost take care of a realistic, authentic look that you simply won't find anywhere else. Size: 18 Inch Unique, hand-painted finish Designed for use with 18 Inch stony creek gas log sets

Mantels

Click to see Optional Mantels

	A ACADIA FLUSH MANTEL (AFAAMPA/AFAAAUA) Signature Series Traditional Style Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF or unfinished maple Unfinished mantels are delivered ready to be finished with your choice of paint or stain A SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 61 1/2" (C) - Opening Height - 36 1/2" (D) - Outside Height - 49" (E) - Top Width - 69" (F) - Leg Width - 6 3/4" (G) - Shelf Depth - 7 1/2" (H) - Leg Depth - 3 3/4"  * Please Note: This is the Mantel only.
	A KENWOOD FLUSH MANTEL (AFKDMPA/AFKDAUA) Signature Series Transitional Style Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF or unfinished maple A SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 60" (C) - Opening Height - 36 1/2" (D) - Outside Height - 48 3/4" (E) - Top Width - 69 1/2" (F) - Leg Width - 8" (G) - Shelf Depth - 9 3/4" (H) - Leg Depth - 5"  * Please Note: This is the Mantel only.
	A WESCOTT FLUSH WOOD MANTEL (AFWTMPA) Select Series Transitional Style Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF A SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 57" (C) - Opening Height - 36 1/2" (D) - Outside Height - 49 3/4" (E) - Top Width - 63 3/4" (F) - Leg Width - 6" (G) - Shelf Depth - 7 1/2" (H) - Leg Depth - 2 3/4" * Please Note: This is the Mantel only.
	A RICHLAND FLUSH WOOD MANTEL (AFRDMPA) Select Series Transitional Style Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF A SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 56" (C) - Opening Height - 36 1/2" (D) - Outside Height - 48" (E) - Top Width - 64" (F) - Leg Width - 5 1/2" (G) - Shelf Depth - 7 1/2" (H) - Leg Depth - 2 3/4" * Please Note: This is the Mantel only.
	RS RICHLAND REDUCED SHELF FLUSH WOOD MANTEL (AFRDMPARS) Select Series Transitional Style Reduced shelf width Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF RS SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 55" (C) - Opening Height - 36 1/2" (D) - Outside Height - 48" (E) - Top Width - 60" (F) - Leg Width - 5" (G) - Shelf Depth - 7 1/2" (H) - Leg Depth - 2 3/4" * Please Note: This is the Mantel only.
	A ROXBOROUGH FLUSH WOOD MANTEL (AFRHMPA/AFRHAUA) Signature Series Traditional Style Standard wooden flush mantel Enhance your Whole Hearth Design Available in paint-grade primed MDF or unfinished maple A SIZE TECHNICAL SPECIFICATIONS (A) - Opening Width - 44" (B) - Outside Width - 56" (C) - Opening Height - 36 1/2" (D) - Outside Height - 49" (E) - Top Width - 64" (F) - Leg Width - 4" (G) - Shelf Depth - 7 1/4" (H) - Leg Depth - 3" * Please Note: This is the Mantel only.

Mantel Base

Click to see Optional Mantel Base

A KENWOOD FLUSH MANTEL BASE (HTKDMPA/HTKDAUA) Flush wood mantels and base are a great value that create a focal point for all rooms. Each is delivered ready to finish with your choice of paint or stain to perfectly match the personal style and décor of your home. Signature Series Transitional Style Standard wooden flush mantel base Enhance your Whole Hearth Design Available in paint-grade primed MDF or unfinished maple A TECHNICAL SPECIFICATIONS (A) - Top Width - 62-3/4" (B) - Bottom Width - 63-3/4" (C) - Height - 10" (D) - Top Depth - 11-1/4" (E) - Bottom Depth - 11-3/4"

Accessories

Click to see Optional Contemporary Front

L32BCF Available in three sizes, this contemporary front provides a decorative accent that adds allure to your firebox. Color: Black Size: 32, 36 and 42 Inches Optional accessory Contemporary design Designed for use with Lo-Rider fireboxes

Click to see Optional Accent light kit

MONAL-VF Top-down accent lighting further enhances the fireplace experience. Made especially for the Monessen Attribute and Lo-Rider Series fireboxes, this optional Accent Lighting Kit can add striking lighting possibilities to your fireplace. It is installed above the fire bed and shines down into the fireplace. Installing the accent light kit will create dramatic shadows inside the fireplace, adding additional visual interest, even when no fire is burning. The item may vary from the photo shown. Light kit Weight: 1.5 lbs Optional accessory Designed for use with Lo-Rider and Attribute fireboxes

Click to see Optional Brick Panels

L32BGL Magnify the flame presentation with reflective black glass panels for a dazzling contemporary look with more reflection and durability. Finish: Black Size: 32, 36 and 42-inch Optional accessory Designed for use with Lo-Rider fireboxes Reflects the light of the flame for more robust appearance

Click to see Optional Fan kit

GFK-160VF The optional fan moves heated air into the room creating a cozy environment. Installing a fan kit or blower is both cost and energy-efficient. It allows for the heat created in your vent-free fireplace to be distributed throughout the room. This blower features a rheostat and temperature sensor. 160 CSM Optional accessory Designed for use with Monessen vent free fireboxes

Click to see Optional Trim Kit

IAL32TK Finish the Attribute your way with optional trim for added accents. Then consider getting the Monessen Trim Kit for Attribute and Lo-Rider Fireboxes. This optional accessory is a classy way to complete the look of the firebox as well as cover the edges where the firebox and fireplace meet. Color: Black Black finish Optional accessory Size: 32, 36 and 42 Inches Designed for use with Attribute and Lo-Rider Series fireboxes

Click to see Optional Venting

ID4 Size: 4 Inch 2 lbs. total For outside air Insulated flex duct Includes two 42 inch sections Compatible with the following Monessen appliances 32", 36", 42" Lo-Rider (LCUF) Series Vent Free Firebox. 36" Lo-Rider See-Through Vent Free Firebox.

Click to see Optional Outside Air Kit

AKD An optional outside air kit is created to introduce fresh, outside air to the firebox as desired. it's a crucial accessory in newer, more air-tight structures for an adequate supply of fresh air. Some local building codes may require the inclusion of an outside air kit. Included access door Outside combustion air kit Chimney air kit component Designed for use with  Attribute, Lo-Rider and Exacta Series fireboxes *Note: The actual item may vary in appearance versus a photo. Included is an outside air hood, wire ties, outside air collar and outside air door. The flexible duct isn't included.

Click to see Optional Flex Duct for Outside Air

UD4 Weighs 3 pound 4" (100mm) in diameter Uninsulated flex duct for outside air Includes two 42" (1065mm) sections Compatible with the following Monessen appliances BUF Exacta Vent-Free Circulating Firebox LCUF Lo-Rider Clean Face Firebox  Lo-Rider See-Through Clean Face Firebox

You Can Also Buy Available Mantel Shelf with This Product

Fillmore Mantel Shelf

Gifford Mantel Shelf

Ozark Mantel Shelf

You Can Also Buy Available Shelf Corbels with This Product

Shelf Corbels (Set of Two)

You Can Also Buy Available Marble, Granite & Slate with This Product

Arctic Gray Marble Set

Beige Marble Set

Konya Marble Set

Marron Brown Marble Set

Absolute Black Granite Set

Caledonia Granite Set

Steel Gray Granite Set

Venetian Granite Set

Wheatfield Granite Set

Slate Legs

Slate Header

Slate Hearth

DOWNLOADS

• Product Brochure
• Install Manual
• Accent Light Install Manual
• Firebrick Liner Kit Install Manual
• Glass Liner Kit Install Manual
• Owner's Manual
• Product Service Parts
• Product Architect Guide

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299. 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com). 

Urban Supply Inc guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.

Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with Urbansupply.info@gmail.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

• Order Number: 
• Pictures of Damages Within 1 Hour of Receiving: 
• Item To Be Exchanged: 
• Replacement Item:
  

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

• Once an order ships it is subject to a restocking fee.
• If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com).