SYMPHONY VENT FREE GAS FIREPLACE

Compact and versatile, the Symphony vent free gas fireplace heats smaller spaces beautifully and affordably. This convenient and efficient hearth is a simple choice that’s big on benefits. A slim, clean design with expansive views maximizes enjoyment. It’s never been easier and more economical to heat up your favorite space.

The Symphony’s understated beauty is customized with options and accessories to suit your style. Highlight your décor with traditional logs or contemporary fireglass. An easy installation makes the Symphony a part of your home in no time.

Warm-up a small space with the performance of the Symphony vent free system from Monessen. The clean design and expansive views offer you exactly what you would like to see in your fireplace, and is controlled by either Millivolt or IPI with a simple access control panel. Because it's vent free set-up may be a breeze, you do not need to worry about venting or a chimney. This fireplace has both propane or natural gas fuel options. You will also experience fuel savings with its intermittent pilot control system.

Bring the beauty of flame into your home with the slim profile of the Monessen symphony vent less fireplace 24/32. With the exclusive triple play Burner System, you'll get a full flickering yellow flame that appears great and heats your living area. Featuring the triple play Burner System, the VFS Vent less fireplace system offers a 7 piece log set and dancing yellow flames in one complete fireplace package. The full-featured control panel conveniently lifts off, so you'll add a blower or other upgrades with ease.

This Vent less fireplace doesn't require an outside venting system to operate. It draws combustion air from inside the room and is designed to burn up to 99.9% EFFICIENTLY, eliminating the necessity for outside exhaust.

Symphony Natural Gas/Liquid Propane Vent Free Fireplace System are available in 24" and 32" sizes with Millivolt Control or Intermittent Pilot Control.

FEATURES

• Up to 22,000 BTUs
• CSA design certified
• Easy access control panel
• Available in 24" or 32" models
• Fuel Type: Natural Gas, Propane Gas
• Customizable to blend with any home decor
• 18" flex line with on/off shut-off valve
• Available in millivolt or IPI control
• Slim, clean design with expansive views
• Available in millivolt or IPI (EcoLogic) control
• Natural Blaze Burner System and exclusive 7 piece log set
• Select your style: traditional with logs, or contemporary with fireglass
• No chimney or venting required makes installation fast, easy, and affordable

* Please Note: This item is a vent free appliance and installation of it may be prohibited in your jurisdiction. Customers are responsible for checking local codes and regulations prior to purchase.

PRODUCT SPECIFICATIONS

VENTING SPECIFICATIONS

• Vent-free units do not require any venting products

PRODUCT DIMENSIONS

• Overall dimensions - 24 5/8" W (front) x 26 1/2" H x 13 1/8" D x 19" W (rear)
• Rough framing dimensions - 25 1/8" W x 26 3/4" H x 13 3/8" D
• Viewing area dimensions - 22 5/8" W x 16 1/4" H (365" sq.)
• Weight - 55 lbs.

SHOWN WITH

• Black decorative/traditional face (optional)
• Cinnamon firebrick liner (optional)
• Custom Installation

BURNER AND LOG SPECIFICATIONS

• Monessen natural blaze burner system
• Large ember bed
• Millivolt ignition - standing pilot/Electronic Ignition
• Manual variable flame height
• 5 Piece ceramic fiber log set
• Manufactured for indoor use
• Btu/Hr - 16,000 - 22,000 (NAT)
• Btu/Hr - 20,000 - 22,000 (LP)

INCLUDED

• Natural Blaze Burner System and exclusive 7 piece log set
• 18" flex line with on/off shut-off valve
• Easy access control panel

CA Residents: See Prop 65 WARNING

CLEARANCES

CORNER INSTALLATION

FRONT VIEW

SIDE VIEW

TOP VIEW

OPTIONS & ACCESSORIES

Wood Cabinets

Click to see Optional Wall Cabinets

BARRINGTON WOOD WALL CABINET (BWC300-U-A/BWC300-DW-A) Pleasing proportions, solid wood moulding and hand-crafted recessed panels give this birch mantel an elegant nuance of design that is sure to make it the focal point of any room. Available in Dark Walnut (shown) and unfinished, this fully adjustable mantel suits a multitude of Monessen units with ease. Your chimney needs a really special addition to form it look incredible. With the Barrington Wood Cabinet, you've got just that needed addition provided to you. Designed to be installed with Vent-Free Fireplace Systems. Solid wood moldings Fully adjustable mantel fits multiple fireplaces Available in dark walnut and paint or stain ready unfinished birch Product Dimensions Overall - 52 1/2" W x 44" H x 15" D Mantel Shelf - 52 1/2" W X 15" D Minimum Opening Size - 24" W x 23 1/2" H Maximum Opening Size - 26 1/2" W x 27" H Maximum Fireplace Depth - 10 1/2" * Please Note: This is the Cabinet only.

Wall Cabinet Surround (WSH24U-O-A/WSH24F-DC-A/WSH24F-H-A) Monessen's Mantel Surround and Hearth for 24-Inch Fireplaces is a striking example of Monessen's dedication to making your hearth appliance the focal point of the room. This surround and hearth comes in three different finishes, dark cherry, honey oak, and unfinished oak, and constructed from birch or oak wood. This wall surround, with hearth included, will draw the eye of any visitor with its intricate detailing, making it easily stand out from other traditional hearths. Material: Wood Inside Height: 27 Inches Inside Width: 25 Inches Wall Surround with Hearth Hearth Type: Standard Hearth Constructed from Birch Wood Constructed from Oak Wood Hearth Included with Surround Cabinet Color: Dark Cherry, Honey Oak, Unfinished Product Dimensions: 38 H x 38 1/8 W x 14 7/8 D Available in Dark Cherry, Honey Oak, and Unfinished Oak finishes Compatible with the following Monessen appliances VFC24 DBX24 DFX24 * Please Note: This is the Cabinet only.

Accessories

Click to see Optional Front

CFX24TFB The cast iron Black transitional face creates a dramatic focal point with a style that suits a variety of rooms. Available in two sizes. Color: Matte Black Style: Transitional Traditional casting style overlays the fireplace face Face is easily removable for cleaning and service The cast iron black transitional face creates a dramatic focal point with a style that suits a variety of rooms * Please Note: Not compatible with WSH or CSH cabinets. Compatible with the following Monessen appliances Symphony/VFC 24

CFX24DFB The cast iron Black decorative face features a fine detail of subtle ornamental design on the top and bottom. Available in two sizes. Color: Black Style: Decorative Traditional casting style overlays the fireplace face Face is easily removable for cleaning and service The cast iron Black decorative face features a fine detail of subtle ornamental design on the top and bottom. * Please Note: Not compatible with WSH or CSH cabinets. Compatible with the following Monessen appliances Symphony/VFC 24

Click to see Optional Brick Panels

	FBVFC24CLR For a more traditional look, opt for the subtle brown and red tones of Monessen’s Colonial Red interior brick style panels to line your fireplace. Firebrick panel Installation hardware included Finish: Colonial Red Multiple panels for full interior coverage Subtle Brown and Red Tones Interior Fireplace Brick Compatible with the following Monessen appliances Symphony/VFC 24
	FBVFC24CM For a more traditional look, opt for the subtle brown and red tones of Monessen’s Cinnamon firebrick to line your insert. Firebrick panel Installation hardware included Finish: Cinnamon Ceramic Multiple panels for full interior coverage Subtle Brown and Red Tones Interior Fireplace Brick Compatible with the following Monessen appliances Symphony/VFC 24
	BLPVFC24C Sleek Black porcelain panels create a subtle sophistication at home in any transitional or contemporary room. Finish: Black Installation hardware included transitional or contemporary room Multiple panels for full interior coverage Reflective panel quality amplifies and adds depth to the flames Compatible with the following Monessen appliances Symphony/VFC 24
	BMGVFC24C Magnify the flame presentation with Black Magic reflective panels for a dazzling contemporary look with more reflection and durability. Finish: Black Installation hardware included transitional or contemporary room Multiple panels for full interior coverage Reflective panel quality amplifies and adds depth to the flames Compatible with the following Monessen appliances Symphony/VFC 24

Click to see Optional Air Blower

BLO24T A forced-air blower can really increase your fireplace's heating efficiency by circulating the hot air throughout the room. This heats a larger area using less fuel and thus makes your unit more economical. This blower is thermostatically controlled and operates at 135 cfm. it's designed to be used with the Symphony/VFC 24 fireplace system by Monessen and is a field-installed accessory. Installation isn't difficult and you'll quickly be enjoying the advantages of your improved heating system. Forced air blower Operates at 135 CFM Field-installed accessory Variable thermostat controlled For use with the Monessen VFC 24 Vent-Free Fireplaces Compatible with the following Monessen appliances Symphony/VFC 24

Click to see Optional Trim Kits

VFC24TK Conceal the edge of your fireplace installation with this attractive trim package. Perimeter trim adds a finished look to your fireplace. Color: Black For use with WSH and CSH Cabinets For 24 inch Symphony fireplace Perimeter trim adds a finished look to your fireplace Conceal the edge of your fireplace installation with this attractive trim package Compatible with the following Monessen appliances Symphony/VFC 24

Click to see Optional IPI Accessory Kits

IPIFKP2 The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand. Three step flame control kit Includes stepper motor, wire and RMSC remote and receiver For use with propane gas IPI system, Ecologic II Compatible with the following Monessen appliances Aria/VFF 32 Aria/VFF 36 Symphony/VFC 24 Symphony/VFC 32 Solstice/VFI 33

IPIFKN2 The ergonomic, slim design makes our remotes easy to use. Combined with the soft-touch finish, Ambient Technologies' remotes enhance the comfort, luxury, and convenience of any gas fireplace. Plus, our line of slightly screen remote controls offers you the newest control technology within the palm of your hand. Three step flame control kit Includes stepper motor, wire and RMSC remote and receiver For use with natural gas IPI system, Ecologic II Compatible with the following Monessen appliances Aria/VFF 32 Aria/VFF 36 Symphony/VFC 24 Symphony/VFC 32 Solstice/VFI 33

Click to see Flickering Embers

NE1G Are you looking to require your fireplace insert to the next level? Let Monessen assist you with the Monessen Flickering Embers you'll get the design and feel of real embers without fear about your home, pets, or guests. These embers are made specifically with Monessen fireplace inserts in mind and fit perfectly with the Natural Blaze Burners. We might not have an additional life to offer you, but we will definitely give your fireplace insert an additional life with the assistance of Monessen. Color: Assorted Gives off the look and feel of real embers Made specifically for vent-free Monessen brand fireplace inserts Compatible with the following Monessen appliances Aria/VFF 32 Aria/VFF 36 Symphony/VFC 24 Symphony/VFC 32 Solstice/VFI 33 Glow Getter 18 Glow Getter 24 Natural Blaze 18 Natural Blaze 24

Click to see Control, Remotes, Wall Switches

	RRCM Remote Receiver Cover Made of metal Specifically for Monessen brand products Metal box will help hide your remote receiver
	MVWS Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and comfort. Ergonomic design, ease of operation and soft-touch finish combine to enhance the comfort, luxury and convenience of any gas fireplace. Wall switch with 15' of wire Mounts in standard electrical wall box
	TS Thermostat Bulb Sensor  Monessen has become alright known for creating the absolute best in fireplaces and hearth accessories, and this product is completely no different. The Monessen Thermostat Bulb Sensor for Millivolt Model Only is meant to be used on the Monessen Millivolt Model only. This sensor acts to feature thermostat operation to a Millivolt on and off valve, making your life easier and far more convenient overall. Priced affordably, you cannot afford to pass this Thermostat Bulb Sensor up! Get yours today for this great low price, and obtain able to enjoy your fireplace in ways in which you never thought were possible. Thermostat Bulb Sensor For Millivolt Model Only
	RRCE Remote Receiver Cover Made of ceramic material Specifically for Monessen brand products Realistic piece of ember to hide your remote receiver
	RCB Remote Hand-held On/Off with battery receiver and wall cover plates. Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace. Signal indicator 16 security codes Battery Low indicator For use with Millivolt or 24V Systems Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	RCMT Remote Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace. Soft touch finish 16 security codes Thermal safety shutdown 90 minute countdown timer For use with Millivolt or 24V Systems Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	RCST Remote Convenience is that the name of the sport when it involves purchasing a foreign control for your Monessen appliance. With the Monessen Handheld Thermostat, you'll control the hearth and temperature with slightly of a button. This handheld thermostat are often attached to the wall to be used , or just for storage when not in use. The highly intuitive screen will indicate when the battery is low, what the present temperature is, and can indicate when the flame is currently on. It also has childproof protection, which can offer you peace of mind.   16 security codes Childproof protection For use with Millivolt or 24V Systems Thermal safety shutdown (transmitter) Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	TSST Remote Ambient Technologies Offers a broad line of remote controls, thermostats, and accessories designed for total convenience and comfort. Ergonomic design, ease of operation, and soft-touch finish combine to enhance the comfort, luxury, and convenience of any gas fireplace. Timer Mode LCD Backlight Large LCD display Touch Screen Panel Child Proof Lock-out Thermostatic Control Mode Sleep Mode to Save Battery Slide Function for Fast Operation Quick Disconnect Wiring Assembly Low battery Indication on Transmitter Optional 6 Hour Shut Down on Receiver On-screen Security Codes Setup on Transmitter 16 Security Codes (DIP Switches) on Receiver

You Can Also Buy Available Marble, Granite & Slate with This Product

Arctic Gray Marble Set

Beige Marble Set

Konya Marble Set

Marron Brown Marble Set

Absolute Black Granite Set

Caledonia Granite Set

Steel Gray Granite Set

Venetian Granite Set

Wheatfield Granite Set

Slate Legs

Slate Header

Slate Hearth

DOWNLOADS

• Product Brochure
• Install/Owner's Manual
• Product Specification

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299. 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com). 

Urban Supply Inc guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.

Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with Urbansupply.info@gmail.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

• Order Number: 
• Pictures of Damages Within 1 Hour of Receiving: 
• Item To Be Exchanged: 
• Replacement Item:
  

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

• Once an order ships it is subject to a restocking fee.
• If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com).