Gas Stoves

The Distinct Series of Gas Stoves are compact in stature, but not in power. They offer many benefits for a home that has limited space. Built-in blowers, extra-large heat exchangers, easily accessible controls, a solid-body construction, and a state-of-the-art, triple burner system for superior heating efficiency are what sets Distinct Series Gas Stoves apart. Add the beauty and convenience of a gas stove to your home.

Specifications

Options & Accessories

Decorative Doors (Required to Complete this Unit)

These stove door comes in a classic painted metallic black and Satin Chrome finish and designed for the Havelock™ direct vent gas stove and is required to complete the unit.

Click to see Venting Components

	Napoleon Wall Terminal Kit for Direct Vent Gas Stoves Terminal Kit Helps terminate a direct vent piping system Includes: One 7 Inch Vent Termination, One Adjustable Pipe from 28 Inch to 54 Inch, One 24 Inch Pipe, One 90° Elbow, One 10 Feet 4 Inch Aluminum Flex Vent with Spacers, One Fire Stop, One Black Trim Collar and Three Decorative Metallic Black Bands For use with Direct Vent Gas Stoves
	Napoleon 24" Through the Wall Vent Kit for Direct Vent Gas Stoves Through the Wall Vent Kit Allows safe venting through a wall For use with GDS20 and GDS25 gas stoves Includes: Mounting Plate, Black Trim Collar, 45° Elbow and Terminal
	Napoleon Periscope Vent Kit for Direct Vent Gas Stoves Periscope Vent Kit Helps terminate a direct vent piping system Includes: One Periscope GD201, One Adjustable Pipe from 28 Inch to 54 Inch, One 24 Inch Pipe, One 90° Elbow, One 10 Feet 4 Inch Aluminum Flex Vent with Spacers, One Fire Stop, One Black Trim Collar and Three Decorative Metallic Black Bands Intended for Napoleon's 4 Inch x 7 Inch Direct Vent gas stoves
	Napoleon Duravent Adaptor for Direct Vent Gas Stoves Napoleon GDS924N Simpson DuraVent Adapter Allows a Napoleon 4" x 7" gas stove to be used with Simpson DuraVent gas stove venting components
	Napoleon B-Vent Adaptor Kit for Direct Vent Gas Stoves For use with GDS28/50/60 gas stoves Includes spill switch and decorative metallic black band Converts a Napoleon B-Vent gas stove for use with a direct vent components
	DuraVent Wall Thimble Use with Square Horizontal Cap only. Provides a complete wall-pass-through and firestop. Refer to the appliance manufacturer’s installation instructions for requirements. May be required in Canada.
	DuraVent Cathedral Ceiling Support Box Use to pass through ceiling and support pipe. May be used on vaulted or flat ceilings. Painted black. Trim and clamp included.
	DuraVent Ceiling Firestop Required for multi-story vertical installations on the second floor and any subsequent floors. 4"x 6 5⁄8" style may vary.
	DuraVent Attic Insulation Shield Required for installations that pass through an attic to prevent insulation and debris from accumulating near the vent. Provides 1” clearance to combustibles. Includes base w/tube, extension tube, and collar.
	DuraVent Storm Collar Use to maintain a weather-tight resistant seal between the pipe and the flashing.
	DuraVent High-Wind Termination Cap Available in aluminum. Use for vertical terminations only. For vertical terminations only. Provides improved performance in high wind conditions.
	DuraVent Decorative Cover Use as a decorative cover for horizontal (through-wall) installations Fits over the Wall Thimble faceplate. Also used to cover a Ceiling Support Box. Comes with an insulation ring to reduce air infiltration where the pipe slips through the thimble. Painted black.
	DuraVent DirectVent Pro Vinyl Sliding Standoff Use as a heat shield on structures with vinyl siding, or other temperature-sensitive materials, to help prevent warping and or melting of the material. Use only on horizontal terminations and on any irregular surfaced siding (ie: shiplap siding, shake shingle siding) so the cap is not embedded in the siding.
	DuraVent Square Horizontal Termination Cap Available in aluminum, stainless steel (S), and copper (C). Use for standard and high-wind through-the-wall termination. Check installation instructions for restrictions on horizontal cap terminations, such as minimum distance from windows and doors.
	DuraVent 90-Degree Adjustable Type B Gas Vent Elbow Offsets obstructions as needed. Elbows (3”-8”) swivel 360° at the base. 90° Elbow is adjustable from 0° to 90° in sizes 3”-10”. Elbows must be supported when installed.
	DuraVent 45/60-Degree Adjustable Type B Gas Vent Elbow Offsets obstructions as needed. Elbows swivel 360° at the base. 45°/60° Elbow is adjustable from 0° to 60°. Elbows must be supported when installed.
	DuraVent 3"-8" Aluminum Type B Gas Vent Firestop Spacer Use at every ceiling level where Square Firestop Support is not used. 3”-6” style is shown in the left photo. 7”-12” style is shown in the right photo.
	DuraVent 3"-8" Aluminum Type B Gas Vent Square Firestop Support Straps extend 16”. Use to support vent at ceiling level. Provides the mandatory 1” clearance to combustibles. Includes clamp that supports and prevents pipe sections from slipping down.
	DuraVent 3"-8" Galvalume Type B Gas Vent Adjustable Roof Flashing Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on the pitch of the roof. For pitches of 0/12 - 6/12. Storm Collar required. Made of galvalume.
	DuraVent 3"-8" Aluminum Type B Gas Vent Tall Cone Flat Flashing Use to weatherproof the penetration of vent pipe through the roof. Use on flat roofs, chase enclosures, or masonry chimneys. Select roof flashing based on the pitch of the roof. Storm Collar required. Made of galvalume.
	DuraVent 3"-8" Aluminum Type B Gas Vent Steep Roof Flashing Use to weatherproof the penetration of vent pipe through the roof. Select roof flashing based on the pitch of the roof. For pitches of 7/12 - 12/12. Storm Collar required. Made of galvalume.
	DuraVent 3"-8" Aluminum Type B Gas Vent Storm Collar Use to maintain a weather-tight resistant seal between the pipe and the flashing.
	DuraVent 3"-8" Aluminum Type B Gas Vent High-Wind Cap For vertical terminations only. Use for vertical terminations only. Provides improved performance in high wind conditions.
	DuraVent 3"-8" Galvanized Steel Type B Gas Vent Wall Strap Use to provide support for offsets and horizontal runs. Recommended every 4’ to support vertical common vent. Use also with DuraConnect or DuraConnect II. Wall Strap legs can be rotated 360˚ to conceal the screw. 10” Type B gas vent (11” OD) uses a 7” DuraPlus Chimney Wall Strap.

Warranty

Napoleon Gas Appliance President’s Lifetime Limited Warranty

Refer to the product manual for full warranty details. 

Downloads

• Download Product Brochure
• Download Specification Sheet
• Download Remote Control Manual
• Download Product Installation Manual

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299. 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com). 

Urban Supply Inc guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.

Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with Urbansupply.info@gmail.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

• Order Number: 
• Pictures of Damages Within 1 Hour of Receiving: 
• Item To Be Exchanged: 
• Replacement Item:
  

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

• Once an order ships it is subject to a restocking fee.
• If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com).