HIGHLAND OAK REFRACTORY GAS LOG SET

The 7-piece Highland Oak refractory cement log set comes in 18", 24" and 30" sizes to best fit your space. Its compatible Natural Blaze burner produces dancing yellow flames for an authentic fire-viewing experience.

The Highland Oak log set is a beautiful log set featuring chunky log pieces that stack nicely on the Natural Blaze Burner. The log set offers a combination of pieces resembling cut oak with and without charred bark. as with all Monessen logs, the Highland Oak Refractory Cement log set is made from authentic pieces of wood found in nature and hand-painted with detailed perfection. The appearance of the Highland Oak log set in your fireplace will add a traditional wood-fire-look to your firebox.

The vent free gas logs from Monessen offer the realistic look of a wood fire but without the trouble. Available during a variety of styles, the flexibleness of the vent free gas logs from Monessen means you'll install them in any existing firebox without the necessity for venting - making them a terrific choice for almost any room in your home.

A safe and simple alternative to vented fireplace solutions, vent-free gas logs from Monessen provide you with the opportunity to include the ambiance and warmth of fire with the convenience of flexible installation.

Refractory log sets are constructed to be heavier and more detailed then their ceramic counterparts. The refractory construction allows for the highest level of detail during a log set. The denser material doesn't absorb or radiate heat just like the Ceramic Fiber logs.

OPTIONS & ACCESSORIES

Natural Blaze Burner (Required to Complete)

Click to see 24" Millivolt Control Natural Blaze Burner

NB24NV/NB24PV Monessen Natural Blaze burner enjoy dancing, realistic flames, this innovative burn system provides taller, more lively flames, creating a realistic, moving fire. Achieving beautiful yellow flames instantly, Natural Blaze technology produces an authentic fire. Natural Blaze burner feature a cast iron grate, volcanic rock, rock wool, on/off switch, manual variable flame height control and are remote ready. FEATURES Fuel Type: NG or LP Ignition Type: Millivolt Control Burner Only: Natural Blaze Burner For use with firebox Use with 24" Beachcomber Burncrete refractory 6-piece log set and 30" Beachcomber Burncrete refractory 6-piece log set Use with 24" Berkley Oak fiber ceramic 7-piece log set and 30" Berkley Oak fiber ceramic 7-piece log set Use with 24" Berkley Oak refractory 7-piece log set and 30" Berkley Oak refractory 7-piece log set Use with 24" Highland Oak Refractory 7-piece log set and 30" Highland Oak Refractory 7-piece log set Use with 24" Stony Creek refractory 11-piece log set and 30" Stony Creek refractory 11-piece log set BURNER SPECIFICATIONS 24" Natural blaze burner system Millivolt ignition in natural gas or propane gas Manual variable flame height control Ember bed Dual rated for vent-free and vented applications Vented applications require the purchase of a damper clamp Volcanic rock and rock wool embers Ember bed log switch Remote ready 25,000 - 37,000 BTU/HR (Nat) (Millivolt) 28,000 - 36,000 BTU/HR (LP) (Millivolt)

Accessories

Click to see Flickering Embers

NE1G Are you looking to require your fireplace insert to the next level? Let Monessen assist you with the Monessen Flickering Embers you'll get the design and feel of real embers without fear about your home, pets, or guests. These embers are made specifically with Monessen fireplace inserts in mind and fit perfectly with the Natural Blaze Burners. We might not have an additional life to offer you, but we will definitely give your fireplace insert an additional life with the assistance of Monessen. Color: Assorted Gives off the look and feel of real embers Made specifically for vent-free Monessen brand fireplace inserts

Click to see Volcanic Rock - Carton of 12 - 2 lb. Bags

VR1000A Designed to be used with Monessen Vent-Free Fireplace Inserts and Vent-Free Fireplaces. Volcanic Rock, Carton of 12-2 lb. Bags. Volcanic rock brings a weathered, organic look to your fireplace. Spread round the floor of your fireplace and ahead of your gas log set for added beauty. Two pound bag of volcanic rock Works with Monessen fireplaces Adds a more realistic look to the fireside Must be purchased separately from fireplace and field installed

Click to see Damper Clamps - Carton of 6 (Required for Vented Installations)

C-CLAMP The C-CLAMP Damper Clamp permits the operation of Manual and Millivolt controlled gas logs to be installed as a vented decorative log set by keeping the flue open in the least times allowing the exhaust gases to flee from your fireplace. Six count Damper clamps Required for vented installations

Click to see Flat Black Adjustable Canopy

CABL A great thanks to deflect heat beginning of your fireplace may be a Monessen flat black adjustable fireplace hood. If the underside of your mantel is getting a touch too hot, a hearth hood is that the perfect accessory for you. Adjusts from 28" – 48" to best cover your fireplace. For use with masonry fireplace installations. Color: Black Flat black finish Optional accessory Adjusts from 28" to 48" Adjustable fireplace hood

Control Options

Click to see Control, Remotes, Wall Switches

	RRCM Remote Receiver Cover Made of metal Specifically for Monessen brand products Metal box will help hide your remote receiver
	TS Thermostat Bulb Sensor  Monessen has become alright known for creating the absolute best in fireplaces and hearth accessories, and this product is completely no different. The Monessen Thermostat Bulb Sensor for Millivolt Model Only is meant to be used on the Monessen Millivolt Model only. This sensor acts to feature thermostat operation to a Millivolt on and off valve, making your life easier and far more convenient overall. Priced affordably, you cannot afford to pass this Thermostat Bulb Sensor up! Get yours today for this great low price, and obtain able to enjoy your fireplace in ways in which you never thought were possible. Thermostat Bulb Sensor For Millivolt Model Only
	SCSWEK This wall mount kit is compatible with our IPI systems, providing convenient fireplace operation with the touch of a button. Extension kit Rough-in box Wall cover Wire Feet: 15 Made specifically for Monessen brand products
	RCB Remote Hand-held On/Off with battery receiver and wall cover plates. Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace. Signal indicator 16 security codes Battery Low indicator For use with Millivolt or 24V Systems Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	RCMT Remote Ambient Technologies Offers a broad line of remote controls, thermostats and accessories designed for total convenience and luxury . Ergonomic design, simple operation and soft-touch finish combine to reinforce the comfort, luxury and convenience of any gas fireplace. Let Ambient surround you with all the technology to reinforce the enjoyment and luxury of your gas fireplace. Soft touch finish 16 security codes Thermal safety shutdown 90 minute countdown timer For use with Millivolt or 24V Systems Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	RCST Remote Convenience is that the name of the sport when it involves purchasing a foreign control for your Monessen appliance. With the Monessen Handheld Thermostat, you'll control the hearth and temperature with slightly of a button. This handheld thermostat are often attached to the wall to be used , or just for storage when not in use. The highly intuitive screen will indicate when the battery is low, what the present temperature is, and can indicate when the flame is currently on. It also has childproof protection, which can offer you peace of mind.   16 security codes Childproof protection For use with Millivolt or 24V Systems Thermal safety shutdown (transmitter) Battery receiver with easy battery access 6 hour optional safety shutdown (receiver)
	TSST Remote Ambient Technologies Offers a broad line of remote controls, thermostats, and accessories designed for total convenience and comfort. Ergonomic design, ease of operation, and soft-touch finish combine to enhance the comfort, luxury, and convenience of any gas fireplace. Timer Mode LCD Backlight Large LCD display Touch Screen Panel Child Proof Lock-out Thermostatic Control Mode Sleep Mode to Save Battery Slide Function for Fast Operation Quick Disconnect Wiring Assembly Low battery Indication on Transmitter Optional 6 Hour Shut Down on Receiver On-screen Security Codes Setup on Transmitter 16 Security Codes (DIP Switches) on Receiver

Click to see Hi/Low variable flame height kit and remote control

	HILOKTP This optional accessory allows you to control your flame height from the included remote control so no need to manually adjust. Kick back relax and adjust those flames till your hearts content. Fuel Type: Propane gas Includes remote control Hi/low variable flame height kit *Please Note: Not for use with the Riverwood or Stony Creek log sets
	HILOKTN This optional accessory allows you to control your flame height from the included remote control so no need to manually adjust. Kick back relax and adjust those flames till your hearts content. Fuel Type: Natural gas Includes remote control Hi/low variable flame height kit *Please Note: Not for use with the Riverwood or Stony Creek log sets

Click to see Simplified remote control

RC300-MON-VFL The RC300 multifunctional remote control is designed to control light, flame height and interior dome lighting. The RC300 is equipped with thermostat functions which can automatically control the temperature in the room in which it is installed. The control is only for use with the Hearth & Home Technologies IntelliFire Plus™ system (IPI). Simplified remote control For use with Monessen IntelliFire Plus controlled units

DOWNLOADS

• Product Brochure
• Installation Manual
• Install/Owner's Manual

IS SHIPPING FREE?

Yes, shipping is free all over the United States on all items over $299. 

WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.

The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.

WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?

If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order. 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.

Destination

Estimated Shipping Times

United States 5-15 business days (UPS, USPS, FedEX)

Canada 7-25 business days (DHGATE, EMS)

Europe 7-25 business days (DHGATE, EMS)

Australia, New Zealand 7-25 business days (DHGATE, EMS)

Mexico, South America, Central America 7-25 business days (DHGATE, EMS)

Hong Kong, China 7-25 business days (DHGATE, EMS)

We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations. 

DO YOU PROVIDE TRACKING INFORMATION? 

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WILL I BE CHARGED FOR CUSTOMS AND TAXES? 

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can cancel without penalty within 12 hours of making your purchase!

If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.

After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com. 

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at  urbansupply.info@gmail.com

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com). 

Urban Supply Inc guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.

Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.

Refund Policy

We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.

Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.

Refunds

The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.

Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.

Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.

Missing parts?

Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.

Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.

Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.

The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.

Orders that have already shipped are subject to restocking fees.
If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.

How do I get started?
Please start your return by getting in touch with Urbansupply.info@gmail.com:
To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.

If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.

Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.

As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.

Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.

The sale price is final once an order has been fulfilled.
Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.

You will not be charged for the shipping of any components you might be missing.

Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.

Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).

NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.

Late or Missing Refunds

If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank. 

If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as: 

• Order Number: 
• Pictures of Damages Within 1 Hour of Receiving: 
• Item To Be Exchanged: 
• Replacement Item:
  

Returns

All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.

You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.

Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.

Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.

Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.

• Once an order ships it is subject to a restocking fee.
• If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.

Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund. 

MY ORDER IS MISSING PARTS. 

Any missing parts will be shipped to you at no additional cost.

If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.

WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?

Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.

Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.

If this occurs, please contact us with the following information: - Your order number
- A photograph of the faulty product.
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.

If an appliance is installed and incurred damage, we cannot replace or repair those damages.

For More Information Please Visit our FAQ'S Page or Email Us at Urbansupply.info@gmail.com or use the following link. Contact Us (urbansupplyinc.com).