Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized Kitchen appliances to Fireplaces we offer a wide range of products to meet your house and renovation projects. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 917-540-6070 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Any assembled/used product
Any product with customization
Any product Built-to-Order units
Email us any questions before or after your order at urbansupply.info@gmail.com or 917-540-6070 for more information.
Experience the Tall Vector 74 With Luminous Logs, for an unrivaled realistic, wood-burning experience in a gas fireplace. This contemporary fireplace offers 4-season use with a split flow burner that allows you to control the amount of heat that you want. Enhance your style with the exclusive trend-forward Woodland Log Kit, including splinters, rocks, charcoal, glass, and vermiculite. Luminous Log technology creates a realistic fire effect that resembles a traditional wood-burning fire, and leads to less gas consumption; saving you money.
The modulating electric ember bed provides glowing embers without sacrificing your fireplace's efficiency, glowing more beautifully than any other fireplace in the industry. Easily install the Vector, seamlessly, with the frameless design or pair it with a beautiful finishing trim for a more traditional look. Receive heat where you need it with optimal heat management, requiring no need for blowers or power vents. Include the optional heat management systems that reduce clearances to electronics while providing heat to other rooms.
What's Included
Single sided direct vent fireplace with Luminous logs
Woodland log kit with splinters, rocks, charcoal, glass, and vermiculite
Top light illumination and electric modulating ember bed
MIRRO-FLAME™ porcelain reflective radiant panels
Battery Back-Up Control System
Remote or use the eFIRE app
Decorative Surround
Not Included
Luminous Log Kit (Required)
Black 4 Sided Finishing Trim
Gas Conversion Kit
Decorative Media
Wall Mount Control
Heat Circulation (Dynamic Heat Control)
Ducted Heat Management System
Note:The Dynamic Heat Control Linear (DHCL1 or DHCL2) or Ducted Heat Management System and the Hot Air Distribution Kit (LHAD) cannot be ordered in conjunction with each other, you must order one kit or the other.
Features
Up to 48,000 BTU’s
Designed for TVs
Firestop / Vent Shield
Easy Access Air Control
Made in Ontario/Canada
Black Premium Safety Barrier
Heat Radiating Ceramic Glass
Stainless Steel Flex Connector
Battery Back-Up Control System
Modulating electric LED ember bed
Included remote or use the eFIRE app.
Simpler Installation than the Competition
Ideal for residential and commercial projects
Propane Installs Require Rigid or Power Vent
Frameless design or optional 4pc. finishing trim
ProFlame II and eFire Controller with Remote Control
Top light illumination and electric modulating ember bed
Adjustable finishing flange for modern frameless appearance
MIRRO-FLAME™ Porcelain Reflective Radiant Panels included
Choice of Oak, Driftwood or Birch with Luminous Log technology
Flames dance and flicker just like a traditional wood-burning fire
Easier installation with no power venting required for natural gas
Luminous Logs technology where flames emanate directly from the logs
Luminous Logs Burner and Square Tube Burner with Flame/Heat Adjustment
Expansive viewing area and tall flames for a focal point that demands attention
Includes Woodland Log Kit with splinters, rocks, charcoal, glass, and vermiculite
True 4 season usage with split flow burner allows for reduced gas consumption, or full heat when required
Customize heat and ambiance with four flame and light settings: high flame, low flame, ember bed lighting and top lighting
Optional heat management (LHAD, DHC, DHCP and DHM) reduces clearances to combustibles
Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within the gas valve which holds the valve open. Should the pilot flame extinguish, the millivolts will stop generating, releasing the coil and closing the gas valve. Every Napoleon fireplace we manufacture is tested prior to shipping to ensure a 100% effective system.
Can I remove the safety screen from my fireplace?
No. The safety screen cannot be removed from the unit. The law states that all units manufactured since 2015 must have a safety screen. We want to ensure that you and your family are safe, as the glass on the fireplace can become very hot.
Can I use media kits from different fireplaces?
Unfortunately, no. Media kits and other items are tested and certified for specific appliances. If that media kit/element is not listed as an option for the product, you will not be able to use it.
How much fuel do fireplaces consume and how much do they cost to operate?
This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 / 1000 = 30 cubic feet/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.
I would like to put a TV above my fireplace, can I do this safely?
When it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. Regarding some of our gas fireplaces, there is a section in the manual for TV clearances that we have tested to ensure the TV will not melt if installed as per the manual.
I’m trying to locate my rating plate and serial number, but I cannot find them. What do I do?
Electric fireplaces the rating plate will be located on the back of the unit. The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. For gas fireplaces, the rating plate is located in the valve area on a red/white laminated card. The serial number will be on the box and the front page of your manual if you removed the sticker from the box and put it on there. When it comes to wood fireplaces the rating plate is located on the back of the unit on a metal plate. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. The serial number will also be on a sticker on the outside of the box.
Why doesn’t my flame look like the one in the pictures on your website?
There are many different reasons the flames will not look exactly like the website. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website.
Will a Napoleon Gas Fireplace operate during a power failure?
Yes! All our gas fireplaces incorporate a self-generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers rely on house current for power and our fireplaces do perform effectively, even without them. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Once the batteries are in the back up you will need to turn the fireplace on like you normally do!
Will the blower increase the heat output of our fireplaces?
The blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. The blower is intended to keep the cavity of your fireplace cooler. Please note the blower will not increase the BTU output on the unit.
Can I install my new gas fireplace or wood stove myself? I’m very qualified to install this unit, why can’t you just tell me how?
All of our Napoleon fireplaces need to be installed by a licensed technician, as it will void the warranty on your unit if it is not. We want to ensure the unit is installed to manufacturing specifications to ensure the safety of you and your family.
We just purchased a fireplace and there is a smell coming from the unit (not a gas smell) but an odor?
When lit for the first time, the fireplace will emit an odor for a few hours. This is a normal, temporary condition caused by the "burn-in" of paints and lubricants used in the manufacturing process (once burned in, this will not occur again). You will need to burn the fireplace continuously, without interruption, for a period of no less than 8 hours with the adjustable flame control set on high. If you have a blower you will need to make sure it is turned off as it inhibits the curing process as it cools off the surfaces it is blowing air across.
What products should I use to clean the glass on my fireplace?
Please do NOT use regular window/glass cleaners on fireplace glass. We recommend using a clean, dry cloth and buffing lightly with a non-abrasive cleaner, ensuring you remove all the cleaner from the glass. Most dealers, hardware stores, and big-box stores sell a specific fireplace cleaner.
My unit has a limited lifetime warranty, why aren’t all my parts covered?
When it comes to warranty certain parts are covered for the original homeowner for as long as they own the appliance, but as stated it is a limited lifetime warranty meaning only some parts are covered under this.
We just received our fireplace and there are missing items.
When it comes to missing items, you have 30 days to contact your dealer so they can submit a claim to get you the missing items as soon as possible.
What are BTU’s?
BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.
What is a direct vent fireplace?
Direct vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of design is that it must draw air necessary for combustion from the outside since the sealed combustion chamber does not allow air to be drawn in from around the fireplace. The co-axial vent system has the exhaust pipe within the air intake pipe which protects any surrounding combustible material from the high temperature of the flue gases as well as preheating the outside air prior to it being introduced to the combustion process.
What is AFUE?
Annual Fuel Utilization Efficiency is also determined by the results of some specific test conditions but these results are further calculated with other influences such as average daytime and nighttime temperatures, heat loss due to the standing pilot and from cold start up. All sorts of data is calculated to provide the overall average efficiency of the fireplace throughout the year.
What is radiant heat?
Radiant heat is transmitted from a heat source via rays just like rays of sunlight. These rays pass through the air without heating it since only solid objects can absorb the heat they transmit. Dark colours absorb more radiant heat than lighter colours which reflect more of it. This is why light coloured clothing is cooler than dark coloured clothing. All our Napoleon Fireplaces are designed to generate radiant heat into your living room.
IS SHIPPING FREE?
Yes, shipping is free all over the United States on all items over $299.
WHEN WILL MY ORDER SHIP? I JUST PLACED AN ORDER.
The majority of our orders will be shipped via USPS & FedEx, UPS, or a third-party LTL Freight Shipping company.
WHY IS MY ORDER BEING SHIPPING IN DIFFERENT PACKAGES?
If you have an order with multiple items, each item may be shipping from a different international warehouse, depending on which one has them readily available and can get to you the fastest. If an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent you from waiting on your order.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipping out directly from any of our many domestic and international warehouses and they will do everything they can to get you your order as fast as they can. Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive in the USA (each product varies). Other countries can take an estimated 1-6 weeks (each product varies) due to distance traveling and customs. Please note due to the extreme popularity of our offers, these are only estimates.
Destination
Estimated Shipping Times
United States 5-15 business days (UPS, USPS, FedEX)
Canada 7-25 business days (DHGATE, EMS)
Europe 7-25 business days (DHGATE, EMS)
Australia, New Zealand 7-25 business days (DHGATE, EMS)
Mexico, South America, Central America 7-25 business days (DHGATE, EMS)
Hong Kong, China 7-25 business days (DHGATE, EMS)
We do not ship to PO Boxes.We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Order’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, you can cancel without penalty within 12 hours of making your purchase!
If you change your mind and decide you do not want your order for any reason, you may cancel and receive a full refund within 12 hours of your purchase.
After 12 hours, our team may have processed your order and we may be unable to cancel it immediately. However, once you receive your item, you have 30 days to return it to us (please return the item in its original condition) and you will be refunded in full. We reserve the right to refuse delivery if the item arrives damaged or not in its original condition (evidence will be provided). Depending on the severity of the problem, we reserve the right to charge a 15% restocking fee. All communication will be handled through urbansupply.info@gmail.com.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at urbansupply.info@gmail.com
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
Urban Supply Inc guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Urban Supply Inc strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Refund Policy
We totally understand what it's like to have concerns or worries with your order. If you ever have any concerns or worries, we'll gladly serve you and address any concerns you have! Simply email us at urbansupply.info@gmail.com for further assistance.
Please note that your order must be reported within 60 Days of the Delivery Date. We cannot accept any Return Requests after this period.
Refunds
The only requirements are that every item be unused and in its original packaging. You must keep the pallet if you want to return larger appliances. A product cannot be returned if it has been installed, used, or if the pallet or box are missing.
Any broken or damaged items can be returned for a refund in their original packaging and condition within 60 days of delivery. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
As a reminder, you must report your order within 60 days of the delivery date. After this time, we won't accept any return requests.
Photos Required - Photos of the damaged item or items you are returning will be requested by our customer service representatives. If no photos are available, which are needed for processing returns, returns won't be processed.
Missing parts?
Please contact us right away at Urbansupply.info@gmail.com if, for any reason, you received your order but some of the parts are missing. We will send out a replacement order for the missing parts right away.
Restocking Fee: Please be aware that there is a minimum 15% restocking fee for all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
Only when there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to the customer will we exclude the restocking fee. Other conditions that can also be applied: Items that arrive damaged, wrong item is sent, or if item is in used condition.
The cost of return shipping is not covered by Urban Supply. Unless otherwise stated, shipping costs are not refundable and are the responsibility of the customer. The cost of the return label may be deducted from your refund if the customer requests one, though we will provide one with every order.
Orders that have already shipped are subject to restocking fees. If you reject a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How do I get started? Please start your return by getting in touch with Urbansupply.info@gmail.com: To begin your return, send your order and a receipt or another form of proof of purchase. In order for us to validate your return order right away, please include "RETURN - ORDER #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary.
As there is no way for us to track the return package, kindly do not send your purchase back to the manufacturer without first getting in touch with us.
Due to upcoming promotions or lower prices from competing retailers, Order Prices are Final and Cannot Be Refunded.
The sale price is final once an order has been fulfilled. Since all costs are fixed at the time of purchase and are set by the suppliers/brands we work with, we are unable to reimburse you for future promotions after your purchase. Likewise, if you find the same item for less elsewhere or on our website after placing your order, we are unable to refund you the difference.
You will not be charged for the shipping of any components you might be missing.
Send us an email at Urbansupply.info@gmail.com with your order number, the issue with the order, and any supporting documentation to receive support.
Depending on the severity of the damaged item, our team will determine how to proceed after receiving your inquiry and will either send a service to assist in fixing the issue or issue a replacement unit (s).
NOTE: All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending into your bank account. There may be processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at urbansupply.info@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbansupply.info@gmail.com and include details such as:
Order Number:
Pictures of Damages Within 1 Hour of Receiving:
Item To Be Exchanged:
Replacement Item:
Returns
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
You may return any broken or damaged items for a refund within 60 days of delivery in their original packaging and condition. To be eligible for a return, your item must be brand-new and in the same condition that you received it.
Please keep in mind that your order must be reported within 60 days of delivery. After this time, we will not accept any Return Requests.
Photos Are Required - Our customer service representatives may request photos of the damaged item or items you are returning. Returns will not be processed if no photos are available, which are required for processing.
Restocking Fee: Please keep in mind that all returns, cancellations, or refused packages that have already been shipped are subject to a 15% restocking fee. The product and brand will determine the restocking fee.
Once an order ships it is subject to a restocking fee.
If you refuse a shipment due to damage, these cases will not be treated as a return. We will send a replacement unit at no cost to you.
Return shipping costs are not covered by Urban Supply. Shipping costs are non-refundable unless otherwise stated and are the responsibility of the customer. A return label can be requested by the customer, and we will include one with every order; however, the cost of the return label may be deducted from your refund.
MY ORDER IS MISSING PARTS.
Any missing parts will be shipped to you at no additional cost.
If your item arrived with missing parts, please contact us immediately at urbansupply.info@gmail.com and we will send you a replacement and the remaining parts as soon as possible.
WHAT HAPPENS IF MY PACKAGE IS DAMAGED WHEN IT ARRIVES?
Do not be alarmed if your item(s) arrives damaged. First, photograph the damaged item(s) and refuse the package. Once you have the photos, please notify the Customer Service team at Urbansupply.info@gmail.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information: - Your order number - A photograph of the faulty product. We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
If an appliance is installed and incurred damage, we cannot replace or repair those damages.
